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Minnesota State University, Mankato
Minnesota State University, Mankato

Student Consumer Complaint Process

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Pursuant to the United States Department of Education’s Program Integrity Rule, institutions providing online education are required to provide all prospective and current students contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state.
We encourage you to seek resolution to any concerns by discussing them informally with a staff member at the University. If a complaint cannot be handled informally, MSU students are encouraged to use our University’s complaint process, outlined in the Student Handbook .
If a complaint cannot be resolved at the University level, you may contact the Minnesota Office of Higher Education. If you reside in another state, you may contact your [PDF] local state agency (113 KiB) (PDF) for further information.