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From: Gary J. Rentschler
Date: 19 Oct 2008
Time: 10:28:53 -0500
Remote Name: 71.162.16.134
Very perceptive comments. Handling this situation can be sensitive. My instinct is often to ask questions, rather than make statements or judgments. I do this by sharing my observations and suggesting what it makes me think... or more often, soliciting their help in understanding what I've observed. Thanks so much for your comments.