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From: Lynne Shields
Date: 12 Oct 2010
Time: 14:36:04 -0500
Remote Name: 68.188.68.2
Monica, Any list of steps is going to vary from client to client. Here is what I can recall of the steps that the client I mention in my nugget found to be most helpful to him: 1) listen to clinician stutter voluntarily on the phone--I probably made on the order of 80 calls over a period of weeks, 2) client called me from a phone extension and used voluntary stuttering, 3) we role played making calls to pizza restaurants and a few other types of businesses--asked one question (e.g., "how much does it cost to have reprints of photos made?", 4) he made calls sitting with me in my office-asked one question, 5) he made calls on his own to businesses--asked one question; 6) he made calls on his own that were real calls for him (to his pharmacy, to ask if his cleaning was ready, etc.)--interactions were a few talking turns by now. Eventually, he indicated that, while he still did not enjoy talking on the phone, he was much more likely to make necessary phone calls. By the way, we also worked through a hierarchy for ANSWERING phone calls--he hated doing that as much as making calls. Hope this is helpful. Best, Lynne