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From: Jill Douglass
Date: 22 Oct 2012
Time: 22:28:46 -0500
Remote Name: 130.123.104.22
Hi Rachel, remind yourself that the best thing you can do is lend a non-judgemental, non-biased ear. Listen without an agenda of figuring out how to help them. Listen to what they are giving you. Commend them for their courage in talking to you. Continue to look more into this, check out literature and videos by David Luterman. Kind regards, Jill