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From: Connie
Date: 23 Oct 2006
Time: 15:10:50 -0500
Remote Name: 68.73.122.174
After taking a deep breath and calming myself, I would try to repeat myself in a calm and assertive manner as many times as necessary. This is a very frustrating problem. Documenting it routinely might give some strength to the request for appropriate caregiver behavior.