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From: Sami Awad Yasin
Date: 12 Oct 2006
Time: 01:02:05 -0500
Remote Name: 80.78.136.115
Thanks Cook for your encouraging comments, I always do and encourage my colleagues to try to understand better their clients by directly asking them, not through books, and as I tell them"read the books, but don't insert it or insert your client in it, by yourself get inside the client you are dealing with, wear your client's shoes"