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From: s.m.brumfitt@sheffield.ac.uk
Date: 10/8/01
Time: 4:13:02 AM
Remote Name: 143.167.253.242
It's hard to get people to talk about things they fear most..I wonder if you could suggest he practises some role play activities in front of you? Suggest a situation where he has to buy something, order a pizza, over the telephone, organise his holiday. Don't make all of the role plats telephone ones and just sort of 'slip' the telephone one in. His reaction to this will help you judge the attitudes he reports and may stimulate him to talk further about using the phone
Many thanks for your interest