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From: s.m.brumfitt@sheffield.ac.uk
Date: 10/8/01
Time: 4:16:36 AM
Remote Name: 143.167.253.242
many thanks for your comments I am sorry the telephone has given you so much difficulty.Can Ia dvise you to practise with the phone when it is disconnected. Practise strarting a conversation Hello, how are you? etc Do this 20 or so times Teh practise answering a call with the phone still disconnected . When you feel confortable with that then move on and do a few 'real' calls.
Try and do things in small stages. It may help. Always take a dep breath, do not hurry your speech