A major effort is underway to train and involve employees about customer service and contemporary Total Quality Management (TQM) techniques.
Large numbers of MSU faculty, administrators and staff have participated in training programs offered by Human Resources designed to improve how MSU serves students and the wider south central regional community. In August 1993, Minnesota State hosted the first annual "Quality on the Front Line" conference for classified employees from Minnesota's six state universities; in June of 1998 hundreds of MnSCU workers attended the 5th "Quality on the Front Line" conference which MSU again hosted.
Many departments have work teams in place, the members of which recognize the importance of continuous improvement and how helping each other in this interdependent environment makes the campus a stronger service provider.
Minnesota State University, Mankato Employee Customer Service Award is presented to employees demonstrating outstanding customer service to their customers. Employees may be nominated by other employees they serve as customers either external or internal to their own department at MSU. They may be nominated by students, as well as customers who they serve expections in providing a service within the scope of their position.
Nominations need to be made for a particular service. An employee cannot be awarded twice for the same situation. Multiple nominations for the same situation/service will result in one award. An employee can be awarded several times (for different situations) during the year. The award will be ongoing - no time limit. Please consider nominating deserving MSU employees for this award-outstanding service should be commended!
To nominate an employee at MSU for demonstrating outstanding customer service, please pick up a form from your department office. For additional information on the MSU Employee Customer Service Award, please contact Human Resources at 2015.
|2002-03||Kellian Clink||Library Services|
|2001-02||Rose Blumenshein||Marketing & Communications|
|2001-02||Donna Schutt||University Advancement|
|2001-02||Kathie Wilcox||Printing & Photocopying Services|
|1999-00||Julie Bruggeman||Facilities Management (Telecommunications)|
|1998-99||Betty Busby||Educational Foundations|
|1998-99||Mark Geiger||Building Services|
|1998-99||Eleanore Hanneman||Registrar's Office|
|1998-99||Pam Lillis||Building Services|
|1998-99||Jan Marble||Business Affairs|
|1998-99||Mark Parlsley||Building Services|
|1998-99||Joleen Schirmers||Career Development & Counseling Center|
|1998-99||Lois Weber||Office Support Services|
|1997-98||Diane Abraham||Alumni Relations|
|1997-98||Tippi Alm||MavCard Office|
|1997-98||I-Sung Choa||Computer Services|
|1997-98||Francis Goettl||Student Union|
|1997-98||Nancy Hallett||Fiscal Affairs|
|1997-98||Vicki Langevin||University Advancement|
|1997-98||Kathleen Steiner||Speech Communication|
|1997-98||Connie Wilmes||Development Office|
|1997-98||Wendy Dorn||Printing Services|
|1997-98||Georgia Jackson||Building Services|
|1997-98||Rick Kisor||Grounds Maintenance|
|1997-98||Mark Musolf||Building Services|
|1997-98||Mike Stratton||Physical Plant|
|1997-98||Merle Wilmes||Delivery Services|
|1996-97||Larry Kohanek||Physical Plant|
|1996-97||Rod Walker||Building Services|
|1996-97||Annette Spiess||Computer Services|
|1996-97||Dwight Wallin||Receiving/Delivery Services|
|1995-96||John Murphy||Printing Services|
|1995-96||Kent Paulson||Building Services|
|1995-96||Mark Thomas||Computer Services|
|1995-96||Dwight Wallin||Delivery Services|