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Minnesota State University, Mankato
Minnesota State University, Mankato

Quality Leadership/ Management Awards

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Total Quality Management/Leadership

Continuous Improvement & Customer Oriented Initiatives
Human Resources
389-2015, WA 325

A major effort is underway to train and involve employees about customer service and contemporary Total Quality Management (TQM) techniques.

Large numbers of MSU faculty, administrators and staff have participated in training programs offered by Human Resources designed to improve how MSU serves students and the wider south central regional community. In August 1993, Minnesota State hosted the first annual "Quality on the Front Line" conference for classified employees from Minnesota's six state universities; in June of 1998 hundreds of Minnesota State workers attended the 5th "Quality on the Front Line" conference which MSU again hosted.

Many departments have work teams in place, the members of which recognize the importance of continuous improvement and how helping each other in this interdependent environment makes the campus a stronger service provider.

Employee Customer Service Awards

Minnesota State University, Mankato Employee Customer Service Award is presented to employees demonstrating outstanding customer service to their customers. Employees may be nominated by other employees they serve as customers either external or internal to their own department at MSU. They may be nominated by students, as well as customers who they serve expections in providing a service within the scope of their position.

Nominations need to be made for a particular service. An employee cannot be awarded twice for the same situation. Multiple nominations for the same situation/service will result in one award. An employee can be awarded several times (for different situations) during the year. The award will be ongoing - no time limit. Please consider nominating deserving MSU employees for this award-outstanding service should be commended!

To nominate an employee at MSU for demonstrating outstanding customer service, please pick up a form from your department office. For additional information on the MSU Employee Customer Service Award, please contact Human Resources at 2015.

Customer Service Award Past Recipients




2002-03 Kellian Clink Library Services
2001-02 Rose Blumenshein Marketing & Communications
2001-02 Donna Schutt University Advancement
2001-02 Kathie Wilcox Printing & Photocopying Services
1999-00 Julie Bruggeman Facilities Management (Telecommunications)
1998-99 Betty Busby Educational Foundations
1998-99 Mark Geiger Building Services
1998-99 Eleanore Hanneman Registrar's Office
1998-99 Pam Lillis Building Services
1998-99 Jan Marble Business Affairs
1998-99 Mark Parlsley Building Services
1998-99 Joleen Schirmers Career Development & Counseling Center
1998-99 Lois Weber Office Support Services
1997-98 Diane Abraham Alumni Relations
1997-98 Tippi Alm MavCard Office
1997-98 I-Sung Choa Computer Services
1997-98 Francis Goettl Student Union
1997-98 Nancy Hallett Fiscal Affairs
1997-98 Vicki Langevin University Advancement
1997-98 Kathleen Steiner Speech Communication
1997-98 Connie Wilmes Development Office
1997-98 Wendy Dorn Printing Services
1997-98 Georgia Jackson Building Services
1997-98 Rick Kisor Grounds Maintenance
1997-98 Mark Musolf Building Services
1997-98 Mike Stratton Physical Plant
1997-98 Merle Wilmes Delivery Services
1996-97 Larry Kohanek Physical Plant
1996-97 Rod Walker Building Services
1996-97 Annette Spiess Computer Services
1996-97 Dwight Wallin Receiving/Delivery Services
1995-96 John Murphy Printing Services
1995-96 Kent Paulson Building Services
1995-96 Mark Thomas Computer Services
1995-96 Dwight Wallin Delivery Services