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Minnesota State University, Mankato
Minnesota State University, Mankato

D2L Brightspace troubleshooting

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If... Then...
you missed the deadline for your assignment or quiz or you do not understand lecture or assignment instructions
  • Contact you instructor or teaching assistant
you cannot log in or your course does not appear after you log in into D2L
  • Verify that you are officially registered for the course and your instructor is using D2L for this course.
  • Check course start date.
  • If you just registered, it may take 1-2 days before you can log into D2L course
  • Contact D2L helpdesk at
D2L does not work properly
you have technical problems with your internet connection or computer
you need to find materials for your assignment
you need to learn how to use D2L tools
you want to find an online class