shortcut to content

Minnesota State University, Mankato

Minnesota State University, Mankato

Service Objectives

Page address: http://www.mnsu.edu/finadm/service/
Campus Scenes

S

erve our customers. Our number one priority is to determine and meet the needs of our customers.

E

endeavor to perform our work accurately. We do it right the first time.

R

ecognize each person as a valued individual. We treat everyone with respect, civility and fairness. We learn and use each person's name.

V

iew complaints as opportunities to solve problems. We listen to our customers' concerns and resolve problems in a pleasant, courteous manner.

I

mprove our systems, policies, procedures. We create an atmosphere conducive to the enhancement of quality through being open to change.

C

ommunicate with each other and our customers. We listen with interest and respond appropriately.

E

mphasize service in all that we do. Our services are personal, on time, efficient, effective and dependable.

 

S

trive for success in all we do. We focus on providing quality service within our Division and across the University.

U

nite our efforts to work as a team. We respect and build on the contributions of each other. "No one of us is as smart as all of us."

P

articipate in training and development programs. We encourage personal and professional growth.

P

romote a positive workplace. We give each other and ourselves positive recognition that is genuine, specific, timely and sincere.

O

rganize our Division to effectively and efficiently provide the services needed by our customers. We follow up, measure our efforts and encourage feedback.

R

eward ourselves for a job well done. We have fun together.

T

ogether we can make quality happen. Our professionalism, dedication and commitment will lead to...

Satisfaction --
  • of our customers
  • of the University community
  • with ourselves