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Minnesota State University, Mankato
Minnesota State University, Mankato

Service Objectives

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erve our customers. Our number one priority is to determine and meet the needs of our customers.


endeavor to perform our work accurately. We do it right the first time.


ecognize each person as a valued individual. We treat everyone with respect, civility and fairness. We learn and use each person's name.


iew complaints as opportunities to solve problems. We listen to our customers' concerns and resolve problems in a pleasant, courteous manner.


mprove our systems, policies, procedures. We create an atmosphere conducive to the enhancement of quality through being open to change.


ommunicate with each other and our customers. We listen with interest and respond appropriately.


mphasize service in all that we do. Our services are personal, on time, efficient, effective and dependable.



trive for success in all we do. We focus on providing quality service within our Division and across the University.


nite our efforts to work as a team. We respect and build on the contributions of each other. "No one of us is as smart as all of us."


articipate in training and development programs. We encourage personal and professional growth.


romote a positive workplace. We give each other and ourselves positive recognition that is genuine, specific, timely and sincere.


rganize our Division to effectively and efficiently provide the services needed by our customers. We follow up, measure our efforts and encourage feedback.


eward ourselves for a job well done. We have fun together.


ogether we can make quality happen. Our professionalism, dedication and commitment will lead to...

Satisfaction --
  • of our customers
  • of the University community
  • with ourselves