S
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erve our customers. Our number one priority is to determine and meet the needs of our customers. |
E
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endeavor to perform our work accurately. We do it right the first time. |
R
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ecognize each person as a valued individual. We treat everyone with respect, civility and fairness. We learn and use each person's name. |
V
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iew complaints as opportunities to solve problems. We listen to our customers' concerns and resolve problems in a pleasant, courteous manner. |
I
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mprove our systems, policies, procedures. We create an atmosphere conducive to the enhancement of quality through being open to change. |
C
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ommunicate with each other and our customers. We listen with interest and respond appropriately. |
E
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mphasize service in all that we do. Our services are personal, on time, efficient, effective and dependable. |
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S
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trive for success in all we do. We focus on providing quality service within our Division and across the University. |
U
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nite our efforts to work as a team. We respect and build on the contributions of each other. "No one of us is as smart as all of us." |
P
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articipate in training and development programs. We encourage personal and professional growth. |
P
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romote a positive workplace. We give each other and ourselves positive recognition that is genuine, specific, timely and sincere. |
O
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rganize our Division to effectively and efficiently provide the services needed by our customers. We follow up, measure our efforts and encourage feedback. |
R
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eward ourselves for a job well done. We have fun together. |
T
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ogether we can make quality happen. Our professionalism, dedication and commitment will lead to... |
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Satisfaction --
- of our customers
- of the University community
- with ourselves
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