From: HelpDesk
Sent: Friday, August 20, 2010 2:11 PM
To: <ALL> Staff
Subject: ITS Help Desk NEWS for Fall Semester
Importance: High
Need Off-Hours Help? Try the NEW Help Desk Voicemail
System
Getting you help more efficiently and improving our response time are just two
of the reasons
we implemented a new Help Desk voicemail system. As much as we'd like to
have one of our
staff pick up the phone each time you call the Help Desk with an issue, there
are times we can't.
If that happens, you can now create a call ticket for assistance, update an
existing ticket, or close a
call ticket you no longer need assistance with--all on the new Help Desk
voicemail system.
Microsoft has released an upgrade to the Windows software suite Office
2010. All programs within the suite
have been updated to improve the user experience, security
and offer more options. One significant change
you will see is the interface in Outlook. Training sessions for faculty
and staff begin this fall. Register for
training online at https://secure2.mnsu.edu/mnscupd/login/default.asp?campusid=0071.
The software will
be available for installation on department computers starting September 15th.
Please note that the
University's Microsoft campus license agreement covers computers owned by the
University and does not
allow installation of the software on personal machines.
Updating Windows Computers In
the Middle of the Night
To improve your desktop computer's performance and security when you return to
campus, Information and Technology Services has begun using Wake On LAN. This
technology allows us to start your computer during non-business hours to
install updates
without interrupting your workday. If your computer is already powered on you
will
not see any change.
Preserving user and
department information is important. In an effort to ensure that data is
not
inadvertently lost, we require that any request for a computer hard drive to be
scrubbed or
reimaged be approved by the Dean or Vice President of an employee's college or
division.
This
form is available on the ITS website at /its/.
Please be sure to attach
this signed form to your computer before it is picked up or dropped off at the
Help Desk for a
reimage or scrubbing.