Getting Help

Who to contact when technology isn't working for you

Help Desk: your first point of contact

The Help Desk is your first point of contact for most issues with technology at Minnesota State Mankato. They'll help you with email, file storage, network access and other challenges. You can connect us at 507-389-6654 or email helpdesk@mnsu.edu

Problems in other categories can be most quickly resolved by contacting these help areas directly:

• Desire2Learn:
  for students and faculty working with D2L issues.
• ResTech Services:
  for students living in residence halls with technical issues.
• COB Laptop:
  for College of Business students seeking support for their laptop computers.

Quick Tips

Got a question?

Answers to commonly asked questions as well as commonly requested documentation can now be found online using the Maverick OneStop.

Phishing E-mails

Please remember that Information & Technology Services will never send you an e-mail message requesting your user name or password for any reason. If you receive a message requesting your personal information, please forward it to spam@mnsu.edu and delete it. Do not respond to any request with your user name, password, or other personal information.

Save an Office Word 2007 file in the Office Word 2003 file format

You can save Office Word 2007 documents to any of several file formats. If you aren't sure what version of Office the recipient is running, use this option to ensure that they will be able to view the file.

1. Click the Microsoft Office Button in the upper left corner of your window and click Save As.
2. In the Save As dialog box, in the Save as type list, click the file type “Word 97-2003 Document”.
3. In the File name box, type a name for the file.
4. Click Save.