Electronic RepairPage address: http://www.mnsu.edu/its/help/er.html
Need your computer repaired? — For requests call 389-6654.
In our Electronic Repair Service Center, we provide repair services for our Campus Community. We have certified technicians who are very diligent at providing express services to the staff and students here in Mankato. They help to maintain the computers and printers on our campus and if you purchase your computers at the Campus Computer Store, they help to provide repairs and service through the warranties of Apple, Dell, and HP as well as the Computer Protection Service warranty.
We also offer service work on home computers and we can provide diagnostics and repair estimates for staff, faculty and emeriti of Minnesota State University Mankato.
For Students, Employees and Emeriti of Minnesota State University Mankato,
The warranty you purchased from the manufacturer at the time of sale, is directly serviced with the vendor, Apple, HP, Dell and Consumer Priority Service, (CPS).For the most efficient service, their direct contact information is as follows
Apple warranty check: https://checkcoverage.apple.com/au/en/ Enter your serial number. This is found under the Welcome Screen at the top left corner. Click the Apple and choose " About This Mac; if the computer boots to the operating system. If it doesn't, the serial number is on the bottom of the computer and is 12 characters long. Apple will guide you on how to do troubleshooting and help you resolve your problem the easiest way. No phone number available for repairs. The only access is from the internet.
Dell http://www.dell.com/support/home/us/en/19?c=us&l=en&s=dhs Enter your serial number and/or express service code and follow the directions to troubleshoot your problem and determine a repair procedure. Dell provides direct to the home, repair service as well as mail in repairs. Phone support: 1 (800) 624-9897HP http://support.hp.com Enter your serial number which is located on your computer bottom case or under the battery for laptops and on the case cover for desk tops. Under the Blue, "search all support" you will find solutions to your problems with your computer.
CPS: Consumer Priority Service http://www.cpscentral.com Log in to your "customer" account or create an account using the policy number on your warranty certificate. Enter all the necessary information to enable a repair and work order.
As a courtesy, the University has certified technicians on-campus who can also help with the diagnosis and repair of your technology devices, and we honor your warranties you purchased on our campus.
Electronic Repair Labor Rates
***Any out-of-warranty repairs made, will charged at a rate of $90.00 per hour and charges will be made by the half-hour with a minimum charge of $45.00.
***All error codes that are noticed on either the computer or printer should be reported to the Service Desk to help diagnose printer problems that could be fixed without a charge.
|Computer Cleaning & Tune-up||$70.00|
|Computer Diagnosis||$45.00 non-refundable|
|Printer Diagnosis and Service Call||$45.00 Minimum-1/2 hr $90.00 hr|
|Printer Install Network or Minnesota State||$90.00|
|Printer Install Local USB||$45.00|
|Approximate Rates for Hardware Repairs|
|Minor Hardware Installation||Cards, keyboards||$30.00|
|Case Parts/Plastics/Palm rests||$90.00|
|Memory/Hard drive||Labor only||$30.00|
|Printer repair and service calls||1/2 hour minimum. $90.00 hr|
|Operating System Installation||Rebuilds with customer CD||$135.00|
|**File Backup/restore on fresh install||With original CDs and drivers||$145.00|
|Operating System Installation||Rebuilds without customer CD||$145.00|
|**File Backup/restore on fresh install||Without original CDs and drivers||$170.00|
|Mac OS install with Bootcamp must purchase Windows operating system||$100.00|
|Initial setup of new computer||Will include all updates||$45.00|
|Software||Per application, will include updates
**Any software must have legitimate licenses provided**
|Virus removal||Must sign waiver and no guarantees||$135.00|
All prices include tax.
The Solutions Center is located Wissink Hall / ACC.You can contact them at 507-389-6654 for assistance. Tom Deike Rev. 2017