Help Desk

Information & Technology Services Help Desk

Information & Technology Services Help Desk provides support via telephone, email, the Self-Service Help Desk System, and  Help Desk Remote Assistance.  The Help Desk services administrative, academic, and student computer questions.

Some of the areas ITS HelpDesk can assist you:

• Activating your MavAccounts (username)
• Configuring your laptop for MavNET wireless access
• Using and managing your MavMail and MavDISK space
• Installing Symantec AntiVirus software
• Removing spyware and viruses from your laptop
• Connecting to MavPRINT

Hours

• Walk in support:
  Monday-Friday: 8:00 a.m. to 6:30 p.m.
• Email, phone messages, and Self-Service reports may be left/submitted at anytime
• All Emails, telephone messages and self submitted request after business hours will be handled on the next business day

Frequently Asked Questions

Welcome to our general questions and answers section www.mnsu.edu/answers.  If you don't find the answer to your general questions please contact the ITS Help Desk at 389-6654 or email helpdesk@mnsu.edu.

Campus E-Account Password Change

Change your password(s) and settings for campus email, file sharing, remote, dial-in access, and other campus services. Go to www.mnsu.edu/its/userid

[PDF] Stolen Laptop Form (298 KiB)

Please fill out this form if your computer was stolen.  Please read the information on the bottom of the form to see if you need to contact any authorities about your computer.

Contact Information

Tracking Your Help Request

The ITS Help Desk uses special software to track all problems and issues.  When you call the ITS Help Desk, they will ask for your MSU Tech ID so they can track the incident and respond to you using your campus contact information.  You will receive an email confirmation when the ITS Help Desk creates a ticket for your unresolved issue and also when your ticket is officially closed.  To check on issues previously submitted to the Help Desk or to submit a new ticket, please use the Self-Service Help Desk System.

Customer Services Student Employment Application

Please download this application.  Fill out the information using Adobe Acrobat and turn it into the ITS Help Desk located on the 3rd floor of the Memorial Library.