Help Desk

Information & Technology Services Help Desk

Information & Technology Services Help Desk provides support via telephone, email, the Self-Service Help Desk System, and  Help Desk Remote Assistance.  The Help Desk services administrative, academic, and student computer questions.

Some of the areas ITS Help Desk can assist you:

• Activating your MavAccounts (username)
• Configuring your laptop for MavNET wireless access
• Using and managing your MavMAIL and MavDISK space
• Installing Symantec AntiVirus software
• Provide instructions for removing spyware and viruses from your laptop
• Connecting to MavPRINT

Hours

• Walk in support:
  Monday-Friday: 8:00 a.m. to 6:30 p.m.
• Phone support:
  Monday-Friday: 7:30 a.m. to 7:00 p.m.
• Email, phone messages, and Self-Service reports may be left/submitted at anytime
• All Emails, telephone messages and self submitted request after business hours will be handled on the next business day

Campus E-Account Password Change

Change your password(s) and settings for campus email, file sharing, remote, dial-in access, and other campus services. Go to www.mnsu.edu/its/userid.

Also, please remember that Information & Technology Services will never send you an e-mail message requesting your username or password for any reason.  If you receive a message requesting your personal information, please forward it to spam@mnsu.edu and delete it.  Do not respond to any request with your username, password, or other personal information.

Got a question?

Answers to commonly asked questions as well as commonly requested documentation can now be found online using the Maverick OneStop.

Contact Information

Tracking Your Help Request

The ITS Help Desk uses special software to track all problems and issues.  When you call the ITS Help Desk, they will ask for your MSU Tech ID so they can track the incident and respond to you using your campus contact information.  You will receive an email confirmation when the ITS Help Desk creates a ticket for your unresolved issue and also when your ticket is officially closed.  To check on issues previously submitted to the Help Desk or to submit a new ticket, please use the Self-Service Help Desk System.

Customer Services Student Employment Application

Please download this application.  Fill out the information using Adobe Acrobat and turn it into the ITS Help Desk located on the 3rd floor of the Memorial Library.