Service Desk

Information & Technology Service Desk

Information & Technology Service Desk provides support via walk-in, telephone, e-mail, the RightNow Incident Management system as well as remote assistance. The Service Desk services administrative, academic and student computer questions.

Some of the areas IT Service Desk can assist you:

• Activating your MavAccounts (username) mnsu.edu/its/userid
• Configuring your laptop for MavNET wireless access mnsu.edu/its/mavnet/
• Using and managing your MavMAIL space mavmail.mnsu.edu/
• Using and managing your MavDISK space mnsu.edu/its/started/mavdisk/
• Connecting to MavPRINT mnsu.edu/its/started/mavprint/
• Installing Symantec AntiVirus software
• Provide instructions for removing spyware and viruses from your laptop

Summer Hours: Starting May 20, 2013

•  Walk-In Support:

o   Monday – Thursday:               7:30 am – 6:30 pm

o   Friday:                                      7:30 am – 4:30 pm

o   Saturday & Sunday                 Closed

 

• Phone and E-Mail Support:

o   Monday - Thursday:                7:30 am – 7:00 pm

o   Friday:                                      7:30 am – 5:00 pm

o   Saturday & Sunday                 Closed

 

• Email, phone messages, and Self-Service reports may be left/submitted at anytime
• All Emails, telephone messages and self submitted request after business hours will be handled on the next business day

Campus E-Account Password Change

Change your password(s) and settings for campus email, file sharing, and other campus services. Go to mnsu.edu/its/userid

Also, please remember that Information & Technology Services will never send you an e-mail message requesting your username or password for any reason. If you receive a message requesting your personal information, please forward it to spam@mnsu.edu and delete it. Do not respond to any request with your username, password, or other personal information.

Have a question?

Answers to commonly asked questions as well as commonly requested documentation can now be found online using the Maverick OneStop.

Contact Information

Service Desk, Memorial Library 3010
Minnesota State University, Mankato
Mankato, MN 56001

Phone: 507-389-6654
Email: servicedesk@mnsu.edu

Tracking Your Help Request

The IT Service Desk uses special software to track all problems and issues. When you call the IT Service Desk, they will ask for your MSU Tech ID so they can track the incident and respond to you using your campus contact information. You will receive an email confirmation when the IT Service Desk creates an incident for your request or issue. To check on issues previously submitted to the Service Desk or to submit a new ticket, please use the Self-Service Service Desk System.

Customer Services Student Employment Application

If you are a student interested in working for the Help Desk, please see the application and position description below. When you've completed the application you can turn it in to the ITS Help Desk located on the 3rd floor of the Memorial Library, fax it to (507) 389-6115 or e-mail it to servicedesk@mnsu.edu.

[PDF] Student Employment Application (168 KiB)

[PDF] ITS Service Desk Student Position Description (90 KiB)

[PDF] COB Help Desk Student Position Description (91 KiB)