The mission of Customer Services is to provide a formal interface between Information & Technology Services and MSU clientele (students, faculty, and staff).
The efficiency and quality of Customer Services are measured by speed of response to service calls; rapid identification of callers, problems, and potential solutions; rigorous call follow-up; accurate recording and analysis of operations to identify trends, correct systemic weaknesses, and reinforce strengths.
Hours of Operation
Monday – Thursday 7:30 a.m. to 9:00 p.m
Friday 7:30 a.m. to 7:00 p.m.
Saturday 10:00 a.m. to 6:00 p.m.
Web based and voice recording: 24/7
Scheduled system maintenance (Service Desk web systems): Fridays, 3:00 – 4:00 p.m.
Maximum initial response time on requests to Customer Services during normal hours of operation:
Help Desk walk-in: 5 minutes
Voice message (507-389-6654): 30 minutes
Web message: 30 minutes
Email addressed to servicedesk@mnsu.edu: 30 minutes
Time required for resolution of service calls will vary, depending upon the nature of the problem and availability of personnel. While most problems will be resolved immediately, others may require a scheduled appointment.
Software and Hardware standards are available at http://www.mnsu.edu/its/started/standards/.
Levels of support for applications vary from basic installs to expert level.
Minnesota State
University, Mankato
Mankato, MN 56001
1-800-722-0544
© 2005-2013 Minnesota State University, Mankato. Minnesota State University, Mankato is a member of
Minnesota State Colleges & Universities system and an affirmative action/equal opportunity university.
