The mission of Customer Services is to provide a formal interface between Information & Technology Services and MSU clientele (students, faculty, and staff).
The efficiency and quality of Customer Services are measured by speed of response to service calls; rapid identification of callers, problems, and potential solutions; rigorous call follow-up; accurate recording and analysis of operations to identify trends, correct systemic weaknesses, and reinforce strengths.
Monday – Friday 7:30 a.m. to 7:00 p.m.
Web based and voice recording: 24/7
Scheduled system maintenance (Help Desk web systems): Fridays, 3:00 – 4:00 p.m.
Maximum initial response time on requests to Customer Services during normal hours of operation:
Help Desk walk-in: 5 minutes
Voice message (507-389-6654): 30 minutes
Web message: 30 minutes
Email addressed to helpdesk@mnsu.edu: 30 minutes
Time required for resolution of service calls will vary, depending upon the nature of the problem and availability of personnel. While most problems will be resolved immediately, others may require a scheduled appointment.
Acrobat Reader, Acrobat Standard and Professional, RaiserEdge, Crystal Reports, Nvu, FileMaker Pro, FTP, Internet Explorer 7, Mac OS (9.x or higher), MAPS, MS Outlook Express and MS Mail, Microsoft Office 2007 (Word, Excel, Outlook, Publisher, Access, PowerPoint, OneNote), Microsoft Office 2008 for Mac(Word, Excel, Entourage, PowerPoint) Symantec Anti-Virus, Norton Utilities, Scheduler Plus, SEMA4, SPSS, Maple12, Paralles Desktop (Mac), VMWare for Mac, Windows XP, Vista Enterprise and Ultimate
Levels of support for applications vary from basic installs to expert level.
