The mission of Customer Services is to provide a formal interface between Information & Technology Services and MSU clientele (students, faculty, and staff).
The efficiency and quality of Customer Services are measured by speed of response to service calls; rapid identification of callers, problems, and potential solutions; rigorous call follow-up; accurate recording and analysis of operations to identify trends, correct systemic weaknesses, and reinforce strengths.
Monday – Friday 7:30 a.m. to 7:00 p.m.
Web based and voice recording: 24/7
Scheduled system maintenance (Help Desk web systems): Fridays, 3:00 – 4:00 p.m.
Maximum initial response time on requests to Customer Services during normal hours of operation:
Help Desk walk-in: 5 minutes
Voice message (507-389-6654): 30 minutes
Web message: 30 minutes
Email addressed to helpdesk@mnsu.edu: 30 minutes
Time required for resolution of service calls will vary, depending upon the nature of the problem and availability of personnel. While most problems will be resolved immediately, others may require a scheduled appointment.
Acrobat, Blackbaud, Crystal Reports, Nvu, FileMaker Pro, FTP, Internet Explorer 6 and 7, Mac OS (9.x or higher), MAPS, MS Outlook Express, Microsoft Office 2003/2007 (Word, Excel, Outlook, Publisher, Access, PowerPoint, OneNote), Symantec Anti-Virus, Norton Utilities, Scheduler Plus, SEMA4, SPSS, Virtual PC, Paralles Desktop (Mac), Windows 2000/XP.
Levels of support for applications vary from basic installs to expert level.
