Troubleshooting Connectivity Issues

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  1. Double check network settings by using the setup guide.
  2. After completing the registration steps, make sure to completely shut down your computer, unplug your device from the jack in the wall and wait 15 minutes.  You can then restart the computer and reinserting the Ethernet cable.
  3. Disable any proxy server connections.
    1. Windows
      1. Internet Explorer 8 and Internet Explorer 9
        1. Click on the Tools button to open the menu.
        2. Select Internet Options.
        3. Select the Connections tab and click on the LAN Settings button.
        4. Make sure that the 'Automatically detect settings', 'Use automatic configuration script', and 'Use a proxy server' boxes are unchecked.
      2. Firefox & Mozilla
        1. Open the Tools menu and select Options…
        2. Select Network tab… from the Advanced tab.
        3. Select Settings tab from within the Connection section.
        4. Make sure that "Auto detect proxy settings" radio button is unselected.
    2. Mac OS
      1. Internet Explorer 5
        1. From the menu bar, choose 'Edit', then 'Preferences'.
        2. Choose the 'Proxies' tab from the right side under 'Network'.
        3. Make sure nothing is selected under 'Use Proxy Servers'.
      2. Safari
        1. From the menu bar, select Safari > Preferences.
        2. Choose the 'Advanced' tab, then click 'Change Settings'.
        3. Make sure nothing is selected under 'Select a Protocol to Configure.'
      3. Firefox
        1. From the menu bar, select Firefox > Preferences.
        2. Select 'Connection Settings' from the General tab.
        3. Click on the 'Direct Connection to the Internet' option.
  4. Make sure that you are using a CAT 5/5e/6 Ethernet cable, not a phone cable. The Ethernet cable should have eight pins, visible on either end.
  5. Try connecting with the Ethernet cable of another resident who has a functioning network connection.
  6. Check to see if you are getting an IP address.
    1. Windows7
      1. Click on the Windows logo in your lower left hand corner
      2. Type cmd in the start search field
      3. When the search returns a "cmd" icon, please double click on the icon.
      4. When the command prompt window opens, type ipconfig/all
      5. Your IP address will be listed, along with other information about your network connection, and should begin with 24.x.x.x if registered, or 10.54.x.x if not.
    2. Mac OS X
      1. Click Apple > System Preferences.
      2. Select Network.
      3. Click on 'Built-In Ethernet', then click Configure.
      4. Your IP Address should begin with 24.x.x.x if registered, or 10.54.x.x. if not.
  7. Disable any software firewalls you may have installed.
  8. For additional troubleshooting steps, contact the IT Service Desk at 389-6654 or