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Minnesota State University, Mankato
Minnesota State University, Mankato

FAQ

Page address: http://www.mnsu.edu/its/security/faq.html

I think my account is compromised. What do I do?

  1. Reset your password from a safe device using the Minnesota State StarID page.
  2. Update and run antivirus and anti-malware software.
  3. Instructions on resetting your password
  4. Contact the IT Solutions at 507-389-6654 if you need assistance.

My computer is infected. What do I do?

  1. Update and run antivirus and anti-malware software to remove malware.
  2. Reset passwords for commonly accessed services from a safe device.
  3. Visit the Service Desk (Wissink, 1st Floor) if issues continue to occur with your device.

I think I might have clicked on a phishing link. What do I do?

  1. Reset your password to the account you viewed the link from.
  2. Update and run antivirus and anti-malware software.

How do I report spam?

  1. Forward all spam messages to spam@mnsu.edu.
  2. Visit Report Spam & Phishing for additional information.

How do I report spam?

  1. Forward all spam messages to spam@mnsu.edu.
  2. Visit Report Spam & Phishing for additional information.

How do I know if a website is secure?

  1. Look at the web address in your browser, make sure the web address starts with https://
  2. Look for a closed padlock in your web browser. When you click on the padlock you should see a message that states the name of the company and that “The connection to the server is encrypted” (see below for example)
  3. MSU Flame in Purple Google Chrome
  4. MSU Flame in Purple Internet Explorer
  5. MSU Flame in Purple Mozilla Firefox

Suggestions for our FAQ?

Email us at itsecurity@mnsu.edu