Voicemail with Outlook 2003

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The Cisco Unity voice mail system gives you access to your voice mail through Microsoft Outlook. If you require access to more than one voice mail box and have the proper permissions, you can listen to those messages through your computer. Use the following steps to setup your additional mailbox.

  1. Login to your existing Microsoft Outlook 2003 profile and then click on "Tools" and then E-mail Accounts
    tools dropdown menu
  2. Under E-mail, View or change existing e-mail accounts should be selected. Click on the Next button.
    email accounts screen
  3. Click on the Change button.
    email accounts screen
  4. Click on the More Settings button.
    email accounts screen
  5. Click on the Advanced tab and then click on the Add button.
    microsoft exchange server screen
  6. Type in the name of the mailbox that you want open. Typically it will be named voice and then the four digit phone extension. Example voice6912
    add mailbox screen
  7. Now click OK.
  8. You should see the mailbox that you typed in under the Open these additional mailboxes: Click OK.
    microsoft exchange server screen
  9. Click Next.
    email accounts screen
  10. Click Finish.
    email accounts screen
  11. In your folder list you will now see an additional mailbox for the voicemail account. The mailbox will be labeled Mailbox voiceXXXX. Example Mailbox voice6912.
    inbox screen
  12. Click on the plus symbol next to the new mailbox name. You will then see the Inbox for the voicemail account. If you do not see the Inbox call the Information & Technology Help Desk (389-6654) to request permissions to the Inbox.
    mail screen
  13. Once you are in the Inbox you can play any voicemail message that you see.
    message screen