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Minnesota State University, Mankato

Minnesota State University, Mankato

Technology Services Five Year Plan

Page address: http://www.mnsu.edu/its/technologyservices/five-year-plan.html

Technology Service's 5-Year Plan Presentation October 30, 2012

Technology Service's FY 14 Plan

* Service and Process Improvement

  • Goal: Web Application Development with ImageNow reduce waste, streamline business processes and improve workflow.
    • Hire ImageNow developer to develop applications and workflows [November 1, 2013] [COMPLETED]
    • Develop applications for HR, Graduate Studies and Admissions [January 2013]
  • Goal: Enable business process reengineering through use of technology and process improvement techniques.
  • Goal: Assess ITS service offerings for alignment, providers, cost and effectiveness
    • Complete internal assessment of service offering - align with MnSCU, University and ITS strategic goals [December 2013]
    • Participate in peer reviews
    • Define service performance targets [December 2013]
  • Goal: Define scorecards to assess progress towards strategic goals, service and process health

* Superlative Access To Data

  • Goal: Start looking at moving many of our services to the cloud
    • Faculty/staff communication services along with voicemail service [spring 2014]
    • Evaluation of personal drive storage [January 2014]
    • Virtual cloud computing - begin testing cloud computing [winter 2013-2014]
  • Goal: Improve reliability, security and speed of wireless data communication
    • Expansion of wireless coverage and improved density in high-demand areas [fall 2013] [COMPLETED] 
    • Wireless management replacement [November 2013] [COMPLETED]
    • Wireless controller replacement [winter break 2013-2014]
  • Goal: Replace network switches to provide improved performance and reliability
    • Phase I - Begin November 2013 - spring 2014 (70 switches)  [10 Switches December]
    • Academic Computer Center recable and switch replacement [winter break 2013-2014]
    • Note: depending on funding, this is a 5-7 year project
  • Goal: Replace core network routers and firewalls to improve performance and reliability
    • Firewall and boarder router replacement (awaiting equipment from MnSCU/MN.IT [winter break 2013-2014]
    • Core supervisor replacement [summer 2013]
    • Fiber redundancy paths to redundant core [Spring 2013 - completion spring 2013]
  • Goal: Implement technology to improve use of mobile devices for student learning.
    • MavPRINT Mobile student printing [October 2013]
    • Test Xerox mobile print option [Awaiting CSC RFP]
    • Mobile management solution [December 2013]
    • Office 2013 on MavAPPS [August 2013] [COMPLETED]
    • Upgrade and expansion of cellular data repeater system [January 2014]
  • Goal: Streamline and improve business processes and access to information to improve service to students.
    • Review services and business processes [November - December 2013]
  • Goal: Implement universal StarID authentication system for MSU students, faculty and staff.
    • Testing and planning [August - October 2013]
    • Pilot and automation [November 2013]
    • StarID migration [December 19, 2013]
  • Goal: Implement QlikView dashboards for self-service reporting. 
    • Implementation anticipated January 2014.
  • Goal: Move Disaster Center Critical Services to Co-Location Center in Scott County.
    • Projected for Summer 2014
    • Need to purchase blade-type server to reduce footprint to two racks.
    • Establish agreement with MN.IT to use Scott County POP.

* Professional and Effective Staff

  • Goal: Continue training in best-practice frameworks (ITIL, etc.)
    • Continuous Service Improvement [July 2013]
    • Cisco Mobility Wireless Design Clinic [December 12, 2013]
  • Goal: Continue to train staff in specific technologies (MSSQL, SharePoint, etc)
    • SQL Server, System Center training [October - January 2013]
  • Goal: Present and attend conferences for exposure to current best practices
    • Educause 2013 [COMPETE]
    • MnSCU IT Conference 2014
    • MN Government IT Symposium 2013 [COMPLETE]
    • Kaltura Annual Conference  [COMPLETE]

* Relationships, Partnerships and Communication

  • Goal: Implement new service catalog and related websites
    • ITS Service Catalog [COMPLETE]
    • ITS Technical Services catalog - for StarID services [October 5, 2013] [COMPLETE]
    • ITS Technical Services Website redesign [January 10, 2014]
  • Goal: Develop and promote media management and distribution of platform (MavTUBE) to enhance the strategic use of media throughout the University.
    • Develop MavTUBE and SharePoint roll-based access to content [September 2013]  [COMPLETE]
  • Goal: Expand Services to ImageNow Institutions Within MnSCU.
    • Added Central Lakes College December 2013
    • Proposal to add Lake Superior College
  • Goal: Share Computing Resources and Services with MnSCU Schools.
    • Off-Site Backup Co-Location Service for Normandale [December 2013]
  • Goal: Continue and Develop Partnerships with Businesses and Government Entities.
    • Execute Co-Location Service Agreement with Scott County

Comprehensive ITS Strategic Plan

MSU Strategic Goal Alignment [PDF] FY14 (146 KiB)

FY14 PROJECT PLAN

  • StarID Migration [December 19, 2013] 
  • MavPRINT Student Mobile Printing [October 2013] READY FOR ROLLOUT
  • QlikView - Institutional Research Reporting [October 2013]

  • Data Warehouse and Analytics Projects [CANCELLED]

    WAN Failover Redundancy Project [Winter break 2013-2014] 

    Firewall Replacement Project [Winter break 2013-2014]

    ImageNow Audit [August - October 2013] [COMPLETE]

  • Network Switch Replacement (71 Switches) [Begin December 2013]

  • Office 365 - Voicemail Service and Faculty/Staff Cloud Migration [spring 2013]

  • MavNET Wireless Controller and Service Replacement [winter break 2013]

  • Hydra CAP Server Upgrade [December 2013]

  • VMware to Hyper-V Migration [Winter 2013]

  • Hyper-V to Azure Cloud migration [Spring 2013]

  • Cellular Repeater Expansion [January 2014]

  • Lync 2010 to 2013 upgrade [TBD]

  • SharePoint 2010 to 2013 upgrade [TBD]

  • Anti-Virus Software Replacement [September 2013] [COMPLETE]

  • Box Cloud Storage [Evaluation starting November 2013]

  • QIP Replacement [TBD]

  • Network Monitoring Replacement (Nagios) [Fall 2013]

  • USB Charging Stations and Laptop Charging Stations [TBD]

  • Key Box Replacement [TBD]

  • RFP - Long Distance Service [January 2014]

  • Xerox Faculty/Staff Mobile Printing [HOLD FOR CSC RFP] 

  • ACC Recable and Switch Replacement [Winter break 2013-2014]

  • Replace Marginal UPSs and Batteries in Wiring Closets [October 2013) COMPLETED 

    MavTUBE - [September 2013] COMPLETED 

  • MavNET Access Point Expansion (76 Access points) [August - September 2013] COMPLETED  

  • MavAPPS - Office 2013 Virtual Applications [August 2013] COMPLETED