Communicating with students: At the University of Pittsburgh, we have an “Expert Partners” program in place that allows the exchange of information. This allows two way communication between our centralized IT department and IT staff within departments in the University. However, until recently, we did not have a system in place providing information to students. In order to improve communications, we have taken an active part in the University’s new student orientation to give information to incoming students. We also have implemented an annual “Love Your Computer Week” designed to educate students using creative and hands-on activities covering a variety of IT topics.
Steven Yount
University of Pittsburgh, Pittsburgh, PA
Steven has been working full time for the University of Pittsburgh’s centralized IT department, Computing Services and Systems Development, for over six years.
Steven initially worked for the Campus Computing Labs, overseeing the day to day operations of a Campus Computing Lab and the school’s Email Kiosks. Later, Steven joined the Windows Lab Image team, maintaining lab images for all University of Pittsburgh campuses, as well as being a part of the ResNet program.
Last year Steven was made a Senior Technical Coordinator within Pitt’s Student Computing Services, the name given to Pitt’s combined Campus Computing Labs and ResNet programs. Steven assists with implementing new and maintaining current systems and technical processes, as well as project management of new services and upgrades.
Cindy Cummings
University of Pittsburgh, Pittsburgh, PA
Cindy has been working for the University of Pittsburgh’s centralized IT department, Computing Services and Systems Development, for 20 years.
Cindy has held multiple positions within the department. Initially hired as a computer repair technician, she has also worked for 7 years as a network technician and then transferred to Student Computing Services, where she works today.
Cindy currently oversees the premier Campus Computing Lab, which was recently renovated to include a computer lounge. Cindy manages a large number of student employees in both the Campus Computing Labs and ResNet programs, and is involved with the training given to them. Cindy is also involved with other services offered to the students at the University of Pittsburgh, including residence hall connections and the campus wide wireless network.
