This past fall, Roosevelt University’s IT Staff successfully deployed Windows Vista and Office 2007 to all labs, classrooms, and public spaces. We also deployed and migrated Vista and Office 2007 to faculty and staff receiving new machines. We will share some of many challenges and successes that we experienced while getting these machines deployed. We will also discuss the tools used to determine hardware/software compatibility, test applications, trouble shoot problems and find workarounds. We will wrap up this discussion with the techniques and tools used to create and deploy images, migrate end-users data and provide ongoing end-user support.
Vincent B. Perkins
Vincent is currently the Assistant Director of Desktop Support at Roosevelt University in Chicago, Illinois. He serves as Technical Lead for many of the university’s desktop support projects and as Primary Support Lead for the university’s student and public computing spaces. His responsibilities also include the recent implementation and continued management of an 11.3 terabyte Apple Video San for the School of Communications.
Vincent has been employed at Roosevelt for the past 24 years. He began his career in the Audio Visual-Media Center as an AV Operator. In 1989, he accepted a full-time position as AV Technician. Ten years later, he took on the roles of Webmaster and Computer Lab Manager. While serving in these roles he developed a Web-based Catalog for the AV Center and provided technical information to aide in the redesign and development of new lab spaces. He was later promoted to Senior Computer Lab Manager. Vincent has taught Computer Science and has a Bachelor’s Degree in Computer Science from Roosevelt University.
Matt Anderson
Matt Anderson is the Director of Desktop Support at Roosevelt University in Chicago, Illinois. Hired in 2001, Matt started his career at Roosevelt as a Sr. Desktop Technician, and now manages a desktop support team that is responsible for all faculty/staff and lab computers at the University. During this time, Matt has helped the University migrate from Windows 95 to Windows 2000, Windows 2000 to Windows XP, and most recently, Windows XP to Windows Vista. Prior to joining Roosevelt University, Matt’s technical experience grew from 1995 to 2001 where he worked as a Sr. PC Analyst for West Suburban Hospital, Oak Park, Illinois. Matt currently resides in Naperville, Illinois.
