Mankato Area Council for Quality

Pathstone Living - Lunch Bunch Speaker

May 12th, 2009

Thanks to Jennifer Pfeffer, Director of Campus Operations for Pathstone Living on Sibley Park, for providing Quality Council Board members with a thorough briefing on Pathstone Living's operation. Formerly known as Mankato Lutheran Home, Pathstone Living continues to serve area residents in need. With only sixty-nine beds, the many Pathstone programs affect 450 clients. Providing quality care is a must in their business. See: pathstoneliving.org

Lunch Bunch Speaker - April 14th, 2009

Thanks to Dr. Tim Swanson, DDS, for speaking April 14th about
his experiences with customer service & patient care at his
Mankato Orthodontics office.

Jerry Kottschade speaks on Body Shop Repair business - Feb 11th, 2008:

For 38 years Jerry's Body Shop has provided vehicle repairs to thousands. Turnaround time on repairs is very important as every day saved means less car rental costs for insurers. Fixing cars is just part of the business, as dealing with customers who have just been in an accident can attest. Jerry's Body Shop is the second largest operation by volume outside of the Twin Cities. Training employees on all of the new electronic features on vehicles is extremely important. Customer follow-up yields a 99.4% positive response. Kottschade presented these and other ideas to the Quality Council at its Tuesday, February 11th luncheon meeting at the Holiday Inn.