Cable TelevisionPage address: http://www.mnsu.edu/reslife/housing/policies/services/cable_television.html
Each bedroom is equipped with a cable television jack. Stadium Heights living room areas also have a cable jack available. The cost of the basic cable service as well as HBO and Showtime are included in your room bill.
How Do I Use the System?
Bring a coaxial cable to connect your television to the cable jack. Connect the coaxial to the television and the cable jack.
After you have connected your television to the cable jack, your television should be connected to the system. If you cannot receive any of the stations, check your connections. Follow this easy troubleshooting guide!
Or, if you prefer to watch a short video on how to do this, click here! Our repair technician will walk you through each step.
Theft or Service/Tampering Notice
Please note that it is illegal to hook up to a pay television service without paying the appropriate fees. Persons found to be illegally connected will be disconnected, reported to Charter Communications, and subject to University Conduct procedures and/or criminal prosecution. In addition, residents are not to tamper in any way with the cable TV wires and equipment.
What Steps Should I Take if I have a Problem With Cable TV?
Occasionally, the cable system may not work in your living unit. During severe weather, the cable system may temporarily go out of service city-wide.
If your television does not work, follow these steps:
- Check to make sure the power supply to your television and attached components is plugged in and that if it is plugged into a power strip, that the power strip is also plugged in and turned on.
- If you have a splitter, try bypassing the splitter by hooking up the cable directly to your television. If this solves the problem, then replace the splitter.
- Check the diagrams that came with your television and additional components to ensure everything is properly connected and connected tight.
- Double check the cable cords you are using to connect your television and additional components to the cable jack. Make sure they are not torn or cut or have exposed wires. Poor reception is usually due to a faulty cable cord.
- If you are not receiving channels above 13, you may want to auto-program your television's main menu and make sure that it is in the Cable (CATV mode), not TV, Air, or Antenna mode. If your television is skipping channels, try using the auto program option on your television. Go into the main menu of your television and look for an option to "auto-tune" or "auto-program."
- If it is at all possible, see if you can borrow a friend's television and cable cord (that you know works). Connect the cable cord to the television and cable jack. Test to see if it works. If your television works, the problem is your cable cord or attached components and not the cable jack or line.
- If your cable service and the cable service of others on your floor or in your building does not work, the system is probably temporarily out of order. During regular Residential Life office hours (8 a.m. to 4:30 p.m. Monday through Friday) contact Residential Life at 507-389-1011 to report the outage. On weekends and after regular Residential Life office hours call Charter Communications at 800-581-0081 to report the outage.
- Alternately, you may submit a Maintenance Request (MR). Submitting a MR acknowledges that you agree to a room entrance waiver. If you do not complete this waiver and you are not at home, another appointment must be made with repair staff or Charter Communications. This will delay the repair.
In the event that the problem is caused by vandalism or abuse, the residents will be billed for the cost of the repair. Do not tamper with the system.