... > Contact Us > Customer Survey
Please take a moment to complete the following survey. The information you furnish will provide the foundation for evaluating, and improving our service. It will take approximately 10 minuites of your time. Your opinion is important to us.
Please indicate your status at MSU Student Faculty Staff Other:
Have you ever been a victim of a crime on campus? Yes No
What method did you use to contact Security, when you reported your incident? Called 2111 Other:
How satisfied were you with the manner in which the Security Dispatcher handled your call or request for service at 2111? Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Comments:
What type of service was requested?
Do you feel the presence of MSU Security on campus? Yes No
If Yes, how? In what way? (Check all that apply) I have seen Security officers on campus I have seen Parking officers on campus I have called Security for help (e.g. Jumpstarts, Escorts) I have seen Security/Parking vehicles on campus I have seen the Red Personal Safety Alerts on campus I have visited the MSU Security webpage I have seen the Blue Emergency Telephones I am aware of the locations of the Emergency Telephones Other:
What security services are you aware of? (check all that apply) Incident Report Taking Emergency Medical Technicians Escort Services Vehicle Jumpstarts Vehicle Unlocks Room Admits Operation Identification Red Personal Safety Alerts on Campus Lost and Found Safety Education/Crime Prevention Building and office door key issuance After Hour Building Passes Temporary Parking Permits
To what extent do you feel safe on campus? Very Safe Safe Not Safe Not Very Safe
Do you know where the Security Office is located? Yes No
In general, what is your opinion of the quality of security services provided by the Security Department? Very Satisfied Satisfied Dissatisfied Very Dissatisfied
What could our department have done better or differently to improve our services:
What level of confidence do you have that Security can handle any safety/security problem you may have on campus? High Medium Low
Comment:
How satisfied were you with the services provided by the uniformed officer who assisted at the scene? Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Friendly and Courteous: Excellent Good Average Poor Helpful: Excellent Good Average Poor Attitude: Excellent Good Average Poor Professionalism: Excellent Good Average Poor Competance: Excellent Good Average Poor Appearance: Excellent Good Average Poor
Are you aware of the MSU Annual Security Report (Partners in Safety)? Yes No
Having your dorm/office burglarized: Not Concerned Concerned Very Concerned Walking the campus: Not Concerned Concerned Very Concerned Strangers loitering on campus: Not Concerned Concerned Very Concerned Illegal parking: Not Concerned Concerned Very Concerned Car horns/stereos/alarms: Not Concerned Concerned Very Concerned Illegal dumping/litter: Not Concerned Concerned Very Concerned Speeding cars/failing to stop at stop signs: Not Concerned Concerned Very Concerned Pedestrians Jaywalking: Not Concerned Concerned Very Concerned Vandalism/ Graffiti: Not Concerned Concerned Very Concerned Cyclists/Skateboards on sidewalks: Not Concerned Concerned Very Concerned
Additional Comments/Suggestions/Feedback:
First name:
Last name:
Email:
Telephone Number:
