Patient Rights & Responsibilities
The Minnesota State University, Mankato Student Health Services recognizes its responsibility to respect and protect the rights of all patients who seek treatment and information. Therefore, patients have the right to:
- be treated with respect, consideration, and dignity.
- be informed. Expect adequate explanation and instructions regarding your medical condition and care, procedures, diet and exercise, medications, laboratory test and follow up care.
- ask questions. Your health care provider will be happy to address your questions and concerns.
- confidentially and privacy. No information from your medical records will be released without your permission. your privacy will be protected.
- refuse treatment. You may choose not to be treated by us or to only have a portion of your treatment provided by us.
- choose your medical provider. You may request a provider at any time and may opt to change providers based on your needs or preferences.
- voice concerns. You may share concerns with your provider or other staff, anonymously through our opinion boxes, or with the Director of the Student Health Services. If you feel like your concerns are not adequately address, you have the right to meet with the Vice President of Student Affairs to voice any dissatisfaction.
In addition to your rights as a patient it is your responsibility to:
- be honest. Give us complete and accurate information about your past and present health, medications, allergies or treatments.
- help us improve. Tell us if you do not understand explanations and instructions.
- comply. Success in treatment is often contingent on your willingness to comply and/or to let us know when you cannot comply.
- be punctual. We can best serve you if you arrive on time for appointments and call us to cancel when you cannot make an appointment. This will allows us to provide services more efficiently and will help to decrease your waiting time.
If you have a concern/complaint, please offer your suggestions. The Student Health Staff encourage you, the patient, to be an informed and active participant in your own health care.
