Quality and Excellence Goals and ObjectivesPage address: http://www.mnsu.edu/strategicplan/quality.html
Goal 1. We will demonstrate pride in our institution through our ability to provide services to one another, to students, and to our external partners.
Objective A. We will anticipate the needs of clients.
- By Spring 2011, the Offices of 1) Institutional Planning, Research and Assessment and 2) Strategic Partnerships will develop an effective IT platform for conducting market and client analyses.
- By Spring 2012, the Offices of 1) Institutional Planning, Research and Assessment and 2) Strategic Partnerships will teach individual units how to conduct such surveys and adapt them for their own needs.
- By Spring 2013, each university department should conduct a market analysis/client survey to identify specific needs and opportunities for service.
- By Spring 2014, each university department should submit a report on their findings, accompanied by appropriate responsive action plans, to the Offices of 1) Institutional Planning, Research and Assessment and 2) Strategic Partnerships.
Objective B. We will provide a visible and usable feedback tool for internal and external clients.
- By Spring 2011, IT will have submitted a report on the most effective available web-based feedback tools.
- By Fall 2011, IT and the Offices of 1) Institutional Planning, Research and Assessment and 2) Strategic Partnerships will present available options to departments/units and work with them to develop feedback tools to respond to specific needs.
- By Fall 2012, each department/unit (and the university as a whole) should have a web-based feedback tool.
- By Fall 2013, each department/unit will provide analyses of the feedback tool(s) and action plans for their continued use.
Objective C. We will publicize and market the quality of our services.
- By Fall 2010, the Integrated Marketing Team will identify the most effective means of publicizing the quality of university services.
- By Spring 2011, the Office of Institutional Planning, Research and Assessment will conduct an internal analysis of the university to identify the highest quality services in individual units/departments.
- By Fall 2011, the university will provide a services page for external clients.
- By Spring 2012, Human Resources, in collaboration with Offices of 1) Institutional Planning, Research and Assessment 2) Strategic Partnerships, and 3) various bargaining units will develop a system for honoring employees and publicizing their effective service.
- By Fall 2012, the university will allocate funding to develop a marketing campaign focusing on high quality services as examples of the “big ideas, real world thinking” campaign.
Goal 2. Decision-making will be data informed and communication about decisions will be shared effectively.
Objective A. IRPA and individual units will examine the decision-making process to ensure that appropriate data are being collected.
- By 2012, IPRA will identify relevant data that are missing and devise ways to collect.
- By 2012, IPRA will identify data that are being collected that are not being used and eliminate.
- We will conduct a data-audit of all collected qualitative and quantitative data that are used for decision-making at MSU.
Goal 3. Create a campus-wide environment in which assessment data collection and evaluation follow best practices of industry standards.
Objective A. Divisions/units will establish how their assessment practices align with best practices based on industry standards and how to adjust their practices to meet or exceed industry standards as appropriate.
- By Spring 2011, each division/unit will research best practices for assessment and evaluation within industry standards.
- By Spring 2011, each division/unity will determine when and how often the assessment reports and adjustments to industry standards will be made and how the information will be shared meaningfully.
Objective B. The University will identify a common data storage system to be used campus-wide which would accommodate the variety of assessment needs and allow for a centralized collection and storage of assessment data.
- By Fall 2012, appropriate unit leaders will identify individuals within their division/unit who will be responsible for working on the initial design of how the data storage system is to be used.
- By Fall 2010, IPRA will consult with stakeholders to identify the most appropriate data storage system for knowledge management.
- By Spring 2012, IPRA with IT and representatives of various groups will select a data storage system that will meet current and future needs of a variety of divisions and users.
Objective C. The University will provide training to relevant staff on using and accessing the data storage system.
- By Spring 2013, we will identify departmental or divisional sponsors to work with IT for implementation.
- By Fall 2013, the Director of Assessment with consultants from IT will initiate training on how to use the data storage system effectively and efficiently.
Objective D. We will integrate data collection into the assessment and decision-making process.
- By Spring 2012, IPRA and the General Education Committee will assess the General Education program and identify a method that will be applied to determine which courses will continue in the General Education program and improvement will be integrated in decision making.
Goal 4. We will develop and implement a protocol (system) for continuous quality improvement.
Objective A. We will establish key performance indicators for each department or unit within a division.
- By Fall 2011, the Office of Institutional Planning, Research, and Assessment will meet with divisional representatives to establish key performance indicators for each department or unit within the division.
- By Spring 2012, departmental KPIs will be presented to IRPA.
Objective B. We will develop a set of institutional key performance indicators.
- By Fall 2011, the Office of Institutional Planning, Research, and Assessment will meet with Divisional representatives to identify key performance indicators.
- By Fall 2012, IPRA will present institutional KPIs to the president.
Objective C. We will establish a program review schedule and assessment process to ensure a systematic approach to annual and cyclical review for improvement.
- By Fall 2011, the Office of Institutional Planning, Research, and Assessment will meet with all divisions to establish a program review schedule and assessment processes.
- By Spring 2012, IPRA will present the program review schedule to the University.
- By Spring, 2012, the General Education Sub Meet and Confer will work with IPRA to establish a schedule for regularized program review for general education and to set a consistent schedule on a rotational basis.
- By Fall 2010, IRPA will send an assessment team to attend HLC Student Learning Outcomes Assessment Academy.
- By Summer 2010, IRPA will establish a process to recruit candidates for the academy.