Tuning In To Listener Feedback

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Re: Article 1

From: Kathy Scaler Scott
Date: 20 Apr 2010
Time: 20:54:56 -0500
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Hi Tatyana, Glad you found the tip helpful. As far as self-identification, I start by having clients brainstorm what others do in their speech that may make it difficult for people to understand them. We brainstorm such a list in 2 areas: 1. what someone might say (e.g. give too many details, do not give enough background info, etc.); 2. how someone might say it (is my speech too fast, too "mushy", too quiet or mumbled. Once the client has identified a bunch of possibilities, I do have him/her identify which of those possibilities they themselves do. Then we play games where we try to do some of these things on purpose in conversation and identify them in each other (when it is our turn to listen, we practice giving the quizzical look). Eventually the client moves to catching themselves in real situations where something is amiss with the "how" or "what" of what they said. I do find that once clients practice being "detectives" and looking for facial cues, they become more tuned in to these cues, and identify them more often. Hope this helps.

Last changed: 05/06/10