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Re: Question regarding frustrated clients

From: Kathy Scaler Scott
Date: 24 Apr 2010
Time: 10:32:18 -0500
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Hi Melanie, You raise some good points about the level of frustration. I do find that when the client comes to understand that the listener is really interested in what they have to say, it shifts the focus when they encounter the need for repair. In the past there was increased frustration because the speaker felt the listeners had a problem. When they recognize that that problem comes from them, they can be more proactive about it. As a result, they tend to feel more control over the number of breakdowns. That is not to say that dealing with cluttering and having to make more repairs than someone without cluttering and/or monitoring one's speech more cannot be frustrating at times. I don't mean to minimize the frustration of dealing with this communication disorder, but to help clients to see that they do have some control. Thanks for your question.

Last changed: 05/06/10