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Date: 26 Apr 2010
Time: 17:23:27 -0500
Remote Name: 18.104.22.168
Thank you for this insight, Dr. Scott. I suspect that tuning into listener feedback and the subsequent reinforcement of fewer, or at least less predominantly frustrating exchanges could go a long way in encouraging/empowering clients. I wonder: do you think this is a new skill for most clients, as opposed to one they have ceased to use as a result of seeing the quizzical expression so regularly and for so long? Either way, I suppose if the client can learn/relearn to tune in, it wouldn't matter! Thanks again for your article!