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From: Abbie H. from Rockhurst
Date: 06 Oct 2006
Time: 11:15:07 -0500
Remote Name: 184.108.40.206
First of all I think it is great that you use what they are interested in, and in this case sports, to get them to talk. But I have a question, what if using the phone is something that they are very scared to do. Do you do something beforehand to build up to it, kind of like using a hierarchy of sorts, or do you make them jump right in to using the phone?