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Minnesota State University, Mankato
Minnesota State University, Mankato

Electronic Repair

Page address: https://www.mnsu.edu/its/help/er.html

Need your computer repaired?

For requests call 389-6654.

 

In our Electronic Repair Service Center, we provide repair services for our Campus Community. We have certified technicians who are very diligent at providing express services to the staff and students here in Mankato.  They help to maintain the computers and printers on our campus. If you purchase your computers at the Campus Computer Store, they help to provide repairs and service through the warranties of Apple, Dell as well as the Computer Protection Service warranty, CPS. We offer service work on home computers for staff, faculty and emeriti of Minnesota State University Mankato, and we can provide diagnostics and repair estimates.

The warranty you purchased from the manufacturer at the time of sale, is directly serviced with the vendor, Apple, Dell and Consumer Priority Service, (CPS) if you desire. .For express service, their direct contact information is as follows:

Apple warranty check: https://checkcoverage.apple.com/au/en/.  Enter your serial number. This is found under the Welcome Screen at the top left corner. Click the Apple and choose " About This Mac.  If it will not turn on, the serial number is on the bottom of the computer and is 12 characters long. Apple will guide you on how to do troubleshooting and help you resolve your problem the easiest way.

Dell web access:  http://www.dell.com/support/home/us/en/19?c=us&l=en&s=dhs.  Enter your serial number and/or express service code, then follow the directions to troubleshoot your problem and determine a repair procedure. Dell provides direct to the home repair service as well as mail in repairs. Phone support: 1 (800) 624-9897HP http://support.hp.com Enter your serial number which is located on your computer bottom case or under the battery for laptops and on the case cover for desk tops. Under the Blue, "search all support" you will find solutions to your problems with your computer.

CPS: Consumer Priority Service http://www.cpscentral.com.  Log in to your "customer" account or create an account using the policy number on your warranty certificate. Enter all the necessary information to enable a repair and work order.

As a courtesy, the University has certified technicians on-campus who can diagnose and repair these specific brands.

            Electronic Repair Labor Rates

 Labor is charged at $90.00 per hour.

 Cost

 

 

  Computer Diagnosis

$ 45.00

  Minor Hardware Installation

$ 45.00

  Displays

$ 90.00

  System Boards

$135.00

  Case Parts/Plastics/Palm rests

$ 90.00

  Memory/Hard drive

$ 45.00

  Printer Service Call

$ 45.00

  File backup ½ hr. minimum                                                 

   $ 45.00 

Visit us at the Student Union Basement- # 14  

   

 

***Any out-of-warranty repairs made, will charged at a rate of $90.00 per hour. Minimum charge of $45.00

 ***All error codes that are noticed on either the computer or printer should be reported to the Service Desk

All prices include tax. Contact the Solutions Center at 507-389-6654 for assistance

 Tom Deike                                                                                        Rev. 2018