shortcut to content
Minnesota State University, Mankato
Minnesota State University, Mankato

Article Description

Page address: https://www.mnsu.edu/its/knowledge/article/19172.html

MavMAIL Voice Access Training

Access MavMAIL Voice Access

From your campus phone:

  1. Press the messages key on your phone or dial 2222.
  2. Enter your PIN (minimum of 6 digits), then press #.

Checking your voicemail from another campus phone:

  1. Press the messages key on your phone or dial 2222.
  2. Press the * key and enter your extension.
  3. Enter your PIN (minimum of 6 digits), then press #.

From an off campus local phone:

  1. Dial 389-2222.
  2. Enter your 4 digit extension.
  3. Enter your PIN (minimum of 6 digits), then press #.

Enrollment for MavMAIL Voice Access

Following the prompts, your tasks for enrollment are:

Record your name.

  1. Press 1 to begin.
  2. Press # when you have finished recording.
  3. Press 1 to accept your name.

Record your greeting.

  1. Press 1 to begin.
  2. Press # when you have finished recording.
  3. Press 1 to accept your greeting.

Change Personal Settings Using the Touch Tone Interface

Record your name.

  1. Press 6, 2, 3.
  2. Press 2 to re-record your name.
  3. Press # when you have finished recording.
  4. Press 1 to accept your name.

Record your greeting.

  1. Press 6, 2, 1.
  2. Press 2 to re-record your name.
  3. Press # when you have finished recording.
  4. Press 1 to accept your greeting.

Record your new PIN.

  1. Press 6, 3.
  2. Enter a new PIN and (minimum of 6 digits), then press #.
  3. Confirm your new PIN and press #.

Change Personal Settings Using the Voice User Interface

Record your name.

  1. Say Personal Options, then press 2, 3.
  2. Press 2 to re-record your name.
  3. Press # when you have finished recording.
  4. Press 1 to accept your name.

Record your greeting.

  1. Say Personal Options, then press 2, 1.
  2. Press 2 to re-record your name.
  3. Press # when you have finished recording.
  4. Press 1 to accept your greeting.

Record your PIN.

  1. Say Personal Options, then press 3.
  2. Enter a new PIN and press #.
  3. Confirm your new PIN and (minimum of 6 digits), then press #.

Voicemail is configured by default to use the Voice User Interface. To change the default to use the Touch Tone Interface, from the main menu, say Personal Options and press 4. You are now using the Touch Tone Interface every time you log into voicemail.

You can also change to the Touch Tone Interface anytime while in the voicemail system by pressing any key, then press 0. This is not a default or permanent setting and reverts back to the Voice User Interface once you log out of your session.

Listen to a Message using the Voice User Interface

Once you have dialed into the MavMAIL Voice Access system and entered your PIN, you can use the following commands:

  • Say Voicemail or say E-mail.
  •  
    • Say Next Message.
    • Say Next Unread Message.
    • Say Previous.
    • Say End.
    • Say Faster.
    • Say Reply.
    • Say Reply All.
    • Say Forward.
    • Say Call.
  • While the message is playing
  •  
    • Say Rewind.
    • Say Fast Forward.
    • Say Slow Down.
    • Say Pause.
    • Say Mark as New.
  •      Note: Switch to the Touch Tone Interface by pressing any button, then press 0.

Listen to a message using the Touch Tone Interface

Press 1 for voicemail messages or press 2 for e-mail messages.

Options

Press

During or After a Message

Press

Next Message

#

Next Message

#

Next Unread Message

##

Next Unread Message

##

Rewind

1

Replay

1

Beginning

11

Previous

11

Pause

2

Call

2

Fast Forward

3

Forward

6

End

33

Delete

7

Slower

4

Reply

8

Faster

6

Reply All

88

Delete

7

Mark as Unread

9

Reply

8

 

 

Reply All

88

 

 

Send Messages Using the Voice User Interface

From your voicemail, you can send an e-mail message to an address from your personal Contacts or from MSU's Global Address List.

  1. While in the system, say Directory, or say Personal Contacts depending upon where this person's information is located.
  2. Say the name of the person you want to send the message to and follow the prompts.
  3. Say Send a Message and the system will begin recording your message. Press any key to stop.
  4. Say Send It or Send it With High Importance. when you have finished recording.

Send Messages Using the Touch Tone Interface

  1. While in the system, press 5 to compose a message.
  2. Using the telephone dial pad, spell the last name and the first name of the person you are searching for.

     Note: An alternative it to press # and enter the extension of the person.

     Note: Other options include the following:

    1. Press 2 to add another recipient.
    2. Press 3 to remove a recipient.
    3. Press * to cancel the message.

•  Press 1 to begin recording.

  1. After you have finished recording your message, use one of the following options:
    • Press # to send.
    • Press 1 to accept and send.
    • Press 11 to accept and send with High Importance.

Missed Call Notifications

To turn on and off the Missed Call Notification e-mail messages, you can use Microsoft Outlook 2010, 2013, or MavMAIL with most current version of Internet Explorer.

Microsoft Outlook 2010/2013 Option

  1. In Outlook 2010 or 2013, click the file menu > Manage Voicemail
  2. Sign in to MavMAIL.
  3. Scroll down to the bottom of the page. Under the heading notifications, place or remove a checkmark next to Send an e-mail message to my Inbox when I miss a phone call.

MavMAIL Option

  1. Once logged into MavMAIL, select the settings button located in the upper right hand corner of your screen, to the right of your name, then choose options.
  2. On the left hand side, select Phone.
  3. Scroll down to the bottom of the page. Under the heading notifications, place or remove a checkmark next to Send an e-mail message to my Inbox when I miss a phone call.

Unified Messaging in Microsoft 2010 and 2013

You can listen to voicemail messages through your phone and through Microsoft Outlook. In order to use Outlook to listen to messages, your computer needs speakers or headphones.

     Note: When you select a new message, it changes from new/unread to saved/read and the new message indicator light on your telephone will turn off. You can still listen to the message through your phone or your computer.

 

Listening to Messages

  1. In Outlook, in your Inbox, open the voicemail message.
  2. With the voicemail message open, click Play button to play the message through your computers speakers or headphones.      Note: If you would prefer, you can play the message through your phone by clicking Play on Phone located at the top of the message. Your default phone number will appear. You can change this number to any number. Click the Dial button and answer your phone to listen to your voicemail message.

Deleting Messages

Even though voicemail messages are generally very small in size, you still need to delete them occasionally.

  1. In Outlook 2010 and 2013, click on the voicemail message.
  2. Click the Delete button located on the top ribbon bar.

     Note:

    1. When you delete a voicemail message from Outlook, you can no longer listen to the message from your phone. However, using computer speakers, you can listen to the message from a computer.
    2. If you move a voicemail message from your Inbox to another folder, you are still able to listen to the message from your phone.
    3. When you click on a message, it changes from the New status to saved, and your new message waiting indicator on your phone will turn off. You can still listen to the message on your phone as a Saved message.
    4. Once a message is deleted from your phone, it can be retrieved from the deleted items folder within Outlook.

Last modified February 21, 2018

Need help? Submit a ticket.