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Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/940ea2f072820d9c23b9c145f4ba424b03e3b9702d.html

Application Hosting

Infrastructure MNSU - Consulting available

Application Hosting services from ITS hosts applications and software to support campus activities.  ITS will provide consultation services to help plan, design, purchase and integrate applications that provide electronic service. Part of the consultation process will review existing services and other opportunity for efficiency. The outcome of this will outline application maintenance, management, expense and support.

Service Categories
  • Application Hosting

    ITS will provide Consulting, Build and Manage service activities to deploy hosted applications as defined by customer agreements.

  • Decommission Application

    The decommission of active application hosting can include migration to other application hosted solutions or termination of hosted applications.

Services Included
All incurred costs and internal fees documented by customer agreement.
Customers
All Minnesota State Mankato departments may request application hosting service. The application must conform to infrastructure compatibility requirements and comply with state (ie. State of Minnesota, MinnState, MSU) guidelines.
Service Locations
All Campus Locations
Standard Maintenance Windows
Typically Saturday evening and Sunday morning. Documented by customer agreements
Service Level Agreement: MNSU - Consulting
Consulting Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time - 15 business days

* Important Response Time - 1 business day
* Important Resolution Time - 10 business days

* Critical Response Time - 1 business day
* Critical Resolution Time - 7 business days

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