shortcut to content
Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/940ea2f0a9e1affc15bc044dd7a6273f950f620ccc.html

Computer Operating System (OS) Installation

End-Point Computing MNSU - Consulting available

This is the service for installing or reimaging campus standard operating systems (OS) (Windows or Mac OS) to computers. This includes new computers, requests for surplus machines, and a standard computer asset that need to have its system re-installed.

Estimated Timeline:
New Purchases: 3 weeks from time of order.
Surplus Computer: 1 week upon availability.
Reimage: 1 week.


Set-up and configuration of Minnesota State Mankato asset tagged equipment and accessories.

Note: The timing of the request may impact the deliverable time.

Service Categories
  • Computer OS Installation

    This service will install the campus standard OS (Windows or Mac OS) on a new computer. In order to install all of the customer's software we will need to be provided with the software and license.

Customers
Faculty and Staff of the University, Grad Assistants need to have faculty approval.
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
N/A
Service Level Agreement: MNSU - Consulting
Consulting Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time - 15 business days

* Important Response Time - 1 business day
* Important Resolution Time - 10 business days

* Critical Response Time - 1 business day
* Critical Resolution Time - 7 business days

Need help? Submit a ticket.
Knowledge Articles