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Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/940ea2f0cd181aac81bb9a4f62bfcbd518ff8c7292.html

Emergency Notification

Security MNSU - Critical available

Methods used to communicate to campus clientele in event of an emergency situation.

Service Categories
  • Area Emergency Call Button

    Specific departments can request a button on Cisco IP phones to call for help, act as a pubic address system or notify others in event of an emergency. For example, a nurse-call button.

  • Campus Emergency Voice (audio) Broadcast Notifications

    Main MSU campus emergency notification through Cisco IP phones and some building fire alarm panels. All Cisco IP phones are configured to receive these broadcasts. Voice alerts are typically initiated by Campus Security. (This service is not available at the Edina location)

  • Emergency Alert Cellular Text Notification

    StarAlert provides urgent communications via text message and email to faculty, staff and students in event of a campus emergency. Subscribe at www. mnsu.edu/password. Students may subscribe their parents or family to StarAlert. Parents or family can no longer self-subscribe.
     
    Exceptions can be requested and added manually.

Services Included
N/A
Customers
All Minnesota State University Mankato faculty, staff, and students may access this service.
Service Locations
Minnesota State University, Mankato Campus Minnesota State University, Edina Campus
Standard Maintenance Windows
Determined by external vendor, BlackBoard Connect.
Service Level Agreement: MNSU - Critical
Critical Service Level Agreement:
* Normal Response Time - 4 hours
* Normal Resolution Time - 24 hours

* Important Response Time - 1 hour
* Important Resolution - 4 hours

* Critical Response Time - 15 minutes
* Critical Resolution Time - 30 minutes
Need help? Submit a ticket.
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