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Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/940ea2f0edd35348e90a764640a8236ed7c157a304.html

Information Security Incident Response

Security MNSU - Consulting available
  • Investigate and respond to routine and non-routine Information Security Incidents as outlined in the Campus Information Privacy and Security Policy.
  • Investigate and respond to automated incident notification from Minnesota State System Office or other subscribed network monitoring services.
  • Investigate and respond to automated Digital Millennium Copyright Act Takedown Notifications.
  • Investigate and respond to phishing messages.
  • Investiate and respond to virus and/or malware reports.
  • Investigate and respond to credential compromises.

 

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Service Categories
  • Account/Email Compromise

    If a customer’s e-mail or StarID account is suspected to be compromised, the IT Solutions Information Security team will investigate and assist in any remediation necessary to resolve the compromise and prevent further compromise.

  • Asset Recovery

    IT Solutions Information Security, working with University Security and potentially local law enforcement, will attempt to locate and recover missing/lost/stolen state technology assets.

  • Copyright Violation Notice

    Upon alleged copyright infringement notification from a copyright holder, or their representative, IT Solutions Information Security will investigate and determine the source of the copyright infringement.  Appropriate actions will be taken based on the result of the alleged copyright violation.

  • Malware/Virus

    Upon notification or suspicion that a customer’s system has been infected by malware and/or virus(es), IT Solutions Information Security will work with the IT Solutions Center and/or the customer to remediate such infection.

  • System Compromise

    Upon notification or suspicion that a University owned system has been compromised, IT Solutions Information Security will work with the system owner to identify, remediate and prevent any compromises.

Customers
Minnesota State University Mankato Faculty, Staff and Students.
Service Locations
All Campus Locations.
Service Level Agreement: MNSU - Consulting
Consulting Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time - 15 business days

* Important Response Time - 1 business day
* Important Resolution Time - 10 business days

* Critical Response Time - 1 business day
* Critical Resolution Time - 7 business days

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