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Minnesota State University, Mankato
Minnesota State University, Mankato

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ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/940ea2f10e6772083318a44e4798b5f9b3dd1f0afa.html

Login: User Account Management

End-Point Computing MNSU - Standard available

The StarID and password are login credentials used for accessing services at The University such as:

  • Classroom, public lab, and kiosk computers
  • D2L Brightspace (Desire2Learn
  • E-Services - course registration, grades and financial services
  • MavCARD - card access, campus identity card
  • MavDISK - drive space
  • MavMAIL - email
  • MavNET - wireless network
  • New student orientation, registration and confirmation
  • Office365 - office productivity suite
  • Other desktop applications and websites that require Active Directory (A/D) access
  •  

A StarID is automatically created for current employees, enrolled students, students enrolled in an Orientation session, and degree awarded Alumni. A StarID must be requested for awarded Emeritus staff, and Cohort Affiliates to use services at The University.

Self-service for StarID activation, password reset and general information can be found at: https://www.mnsu.edu/starid/

Service Categories
  • Current or new StarID is not working

    A current or new StarID doesn't work at one or more of The University's services.

  • Duplicate or incorrect StarID or Core Merge

    Individuals can only have one StarID. If two or more were accidentally issued, here or a different university, this need to be resolved.

  • Request a new or retain a current StarID

    Awarded Emeritus Staff may request to retain their StarID as part of the Office of The President's Emeriti program.
     
    Affiliate Cohorts must request a StarID via a current staff member to use The University's services including MavCARD/card access and email.
     
    Affiliated Cohorts include: bank employees, bookstore employees, CE teachers, consultants, dining services employees, Military Science/ROTC, Otto Rec employees, religious institutions, RSO advisors, TOSA, Visiting Scholars.
     
    Current Students, Faculty or Staff StarID accounts are created automatically. If it has not, this needs to be resolved.

Customers
University Community
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
Standard Maintenance Windows: Standard maintenance windows are typically Saturday evening and Sunday morning. Larger maintenance windows exist during
Service Level Agreement: MNSU - Standard
Standard Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time- 5 business days

* Important Response Time – 1 business day
* Important Resolution Time- 3 business days

* Critical Response Time – 4 hours
* Critical Resolution Time - 1 business day
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