ITS Service DetailPage address: https://www.mnsu.edu/its/services/detail/940ea2f151d9d8a89739354481902173dbd3a84b8e.html
Technology RepairEnd-Point Computing MNSU - Standard available
Refer to our Online Service Price Guide for warranty contact information along with common repair upgrade and labor costs.
- Service Categories
- Hardware Non-Warranty
Hardware repairs are available for Apple, Microsoft and Dell devices without warranty coverage or other repair services not covered under the warranty. Following a hardware diagnostic, possible problems are identified and a cost estimate for repairs is provided to the customer. This service requires a $50 diagnostic fee which can be applied to the cost of the repair service. In cases where a problem cannot be identified no diagnostic fee will be charged.
Refer to our online service price guide http://www.mnsu.edu/its/help/er.html for warranty contact information along with common repair upgrade and labor costs.
- Hardware Warranty
We provide hardware repair for Apple, Microsoft and Dell devices. Repairs are performed through our certified repair center.
To check device warranty eligibility, please refer, please refer to our online service price guide http://www.mnsu.edu/its/help/er.html.
- Printer Repair
Printer repairs are available for HP LaserJet printers only. There will be a $50 diagnostic fee in order for us to determine the problem and provide a customer estimate. This fee will be charged for both warranty and non- warranty printer work. If the estimate is acceptable the diagnostic fee will be applied to the overall cost of the repair. Payment is due upon completion.
Please refer to our online service price guide http://www.mnsu.edu/its/help/er.html for complete pricing information.
- Hardware Non-Warranty
- Services Included
- If a device is under warranty, repairs will be completed free of charge. There will be charges for data back up services.
If a repair is not covered under warranty there will be a $50 diagnostic fee in order for us to determine the problem and provide a customer estimate. If the estimate is acceptable the diagnostic fee will be applied to the overall cost of the repair. Payment is due upon completion.
Please refer to http://www.mnsu.edu/its/help/er.html for common repair estimates.
Diagnostic estimates are typically completed within 2 days. Completion time of repair will vary based on availability and delivery time for required parts. Typical response is 5 business days.
- Optional Services
- The delivery of the parameters for this service are determined by customer's needs. Typical response time is two business days or less for diagnostics or estimation of costs for service work.
- All Minnesota State Mankato Students, Employees and Emeriti are eligible to request this service.
- Service Locations
- Minnesota State University, Mankato Campus Minnesota State University at Edina
- Standard Maintenance Windows
- Service Level Agreement: MNSU - Standard
- Standard Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time- 5 business days
* Important Response Time – 1 business day
* Important Resolution Time- 3 business days
* Critical Response Time – 4 hours
* Critical Resolution Time - 1 business day