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Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/940ea2f151d9d8a89739354481902173dbd3a84b8e.html

Technology Repair

End-Point Computing MNSU - Standard available

This service covers the hardware repair of the majority of technology purchased on this campus through the Campus Computer Store. This includes both warranty and non-warranty hardware repairs.

 

Refer to our price guide http://www.mnsu.edu/its/help/er.html for warranty contact information along with common repair upgrade and labor costs.

 

 

Service Categories
  • Hardware Non-Warranty

    Hardware repairs are available for any computer or printer hardware without warranty coverage or other repair services not covered under the warranty. Following a hardware diagnostic possible problems are identified and a cost estimate for repairs is provided to the customer. This service requires a $45 diagnostic fee which can be applied to the cost of the repair service. In cases where a problem cannot be identified no diagnostic fee will be charged.
     
    Please refer to our online service price guide for complete pricing information.

  • Hardware Warranty

    Warranty hardware repair service is available for computers purchased through the Campus Computer Store. Warranty work is performed at our certified repair center and directly with the vendor for Apple, HP and Dell computers.
     
    For warranty contact information on repairs and service, please refer to our online service price guide.

Services Included
There will be charges for out of warranty and non-standard devices including printer repair.

Refer to online service price guide at http://www.mnsu.edu/its/help/er.html for common repair upgrade and labor costs.

Completion time of repair will vary based on availability and delivery time for required parts. Typical response is 5 business days.
Optional Services
The delivery of the parameters for this service are determined by customer's needs. Typical response time is two business days or less for diagnostics or estimation of costs for service work.
Customers
All Minnesota State Mankato Students, Employees and Emeriti are eligible to request this service.
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
N/A
Service Level Agreement: MNSU - Standard
Standard Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time- 5 business days

* Important Response Time – 1 business day
* Important Resolution Time- 3 business days

* Critical Response Time – 4 hours
* Critical Resolution Time - 1 business day
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