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Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

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Video Conferencing

Communication and Collaboration MNSU - Classroom available

Video Conferencing is the broad category that encompasses all forms of hardware and software that will allow people in multiple locations to communicate with one another through simultaneous video/audio connections. Interactions are synchronous.


Hardware Solutions (Special Room Required):


  • Telepresence: This is a standard hardware solution that provides members of the Minnesota State Mankato community with an enterprise quality video-conferencing experience for both academic and administrative purposes.


  • Telepresence (Immersive): This is higher-end immersive video conferencing experience that allows learners and instructors to connect across hundreds of miles as if they were in the same room. People in the remote location look life-sized and have flawless audio and video.



Software Solutions:


  • Acano: A coSpace is a virtual meeting room that anyone can easily join − no matter what technology they are using. coSpaces are always available; no reservations are required. coSpaces are unlimited, therefore a coSpace can be created for every project and team. And just like a war room or huddle room, a team can see notes and agendas at any time.


  • Adobe Connect Pro: Adobe connect is a web conferencing software service that offers immersive online meeting experiences for collaboration, virtual classrooms, and large scale webinars. This allows for up to 100 attendees webcam access for presenters VoIP and a secure unsearchable link to meetings that you can email to attendees. You can share websites files applications or your desktop with attendees have open discussions with all attendees getting access to the white board chat and annotation tools break off into groups and have multiple presenters create polls record sessions for later viewing.



  • Skype for Business: This guide provides information on how to use Skype for Business to communicate with colleagues. Skype for business was formerly known as Lync but was re-branded under the current release name after Microsoft acquired Skype. It is a communications platform that allows you to interact with your contacts using instant messaging (IM), audio and video conversations, and Skype for Business Meetings.


  • WebEx: Cisco WebEx Meetings is a video conferencing tool that incorporates audio, high-definition (HD) video, and real-time content sharing. It helps organizers and participants streamline the entire meeting process and reduce email clutter with highly secure online spaces for storing, accessing, and updating activities and information related to each meeting.


Unsupported Software Solutions:


  • Wiggio: A Web Application tool with a focus on group collaboration, offered by Desire2Learn. Students and instructors use Wiggio to collaborate on projects, case studies, labs, study groups, and class initiatives. With Wiggio you can;
    • Create groups that are entirely private and secure
    • Share files without sending bulky attachments
    • Schedule due dates, meetings, events, and deadlines
    • Keep track of who is doing which tasks


  • Zoom: A video conferencing tool that unifies cloud video conferencing, simple online meetings, groups messaging, and a software-defined conference room solution into one easy-to-use platform.
Service Categories
  • Consultation and Scheduling

    The IT Solutions team will work with you to identify your specific needs around video conferencing technologies. Once the best software package is identified we will work with you to go over basic usage, test the system, and schedule your classes.

  • Support

    The IT Solutions team will be available to help troubleshoot and monitor your online classroom.

Services Included
Personal Telepresence units in office incur long distance charges. Usage charges for external customers utilizing Telepresence.
All Minnesota State Mankato faculty, staff and students are eligible to request this service.
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
Targeted for winter, spring and summer breaks.
Service Level Agreement: MNSU - Classroom
Classroom Service Level Agreement:
*Initial Response Time 15 minutes
* Normal Resolution Time - 3 days based on the IT Solution Center Hours.

*Initial Response Time 15 minutes
* Important resolution time - 4 hours based on the IT Solution Center Hours.

*Initial Response Time 15 minutes
* Critical resolution time - 30 minutes based on University Business Hours
Need help? Submit a ticket.
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