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Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/940f6f15ecebeb2dae6c824863bba5e4f231ca4ecf.html

Digital Signage

Communication and Collaboration MNSU - Consulting available

This service provides consultation, installation, and technical support for the digital signage systems (Carousel) on campus. This service will be provided to any campus college, department or office looking to provide digital signage for transmission of information on displays on the campus.

 

Some features include:

  • Ability to log in from any web browser to create and manage content and view an HTML preview on the Carousel channel.
  • Schedule and send individual messages or groups of messages in a streamlined workflow.
  • System Monitoring:
    • Get system status
    • Monitor Player check-ins
    • View bulletin impression counts
    • Push software updates to Players
  • User Roles and Permissions: Manage user roles and permissions directly in Carousel or from your existing Active Directory.
  • Capable of supporting multiple zones on one screen. 
Service Categories
  • Consultation and Installation

    Provide consultation for the installation and setup of Carousel as a digital signage option.

  • Support

    Provide technical support for Carousel digital signage system.

Services Included
Availability: 14/7 excluding scheduled maintenance windows.

Software update fee: $60 per player annually. If fee is not paid the service will not function for user.

Initial Start up costs for equipment will also apply.
Customers
All Minnesota State Mankato faculty and staff members are eligible to request this service.
Service Locations
Minnesota State University, Mankato Campus Minnesota State University at Edina
Standard Maintenance Windows
Unavailable during bi-annually software upgrades. Standard server maintenance windows are typically Saturday evening and Sunday morning.
Service Level Agreement: MNSU - Consulting
Consulting Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time - 15 business days

* Important Response Time - 1 business day
* Important Resolution Time - 10 business days

* Critical Response Time - 1 business day
* Critical Resolution Time - 7 business days

Need help? Submit a ticket.
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