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Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/9416b32db339fe814a9ab546719559b4a3d7b85ade.html

Data Warehousing and Analytics

Infrastructure (Network, Storage, Monitoring, Database, etc.) MNSU - Consulting available

Data warehouse to collect and store identified data elements that are managed through data cubes for presentation via visualization framework such as Microsoft Power BI.

Services Included
The customer base are customized group defined by IRRPA and governed by the Minnesota State University, Mankato Data Governance Policy https://www.mnsu.edu/atoz/policies/data_governance_2016.pdf
Customers
University Faculty and Staff
Service Locations
All Campus Locations
Standard Maintenance Windows
Current platform is on a continuous upgrade schedule by Microsoft, changes to the system can occur at any time without notice.
Service Level Agreement: MNSU - Consulting
Consulting Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time - 15 business days

* Important Response Time - 1 business day
* Important Resolution Time - 10 business days

* Critical Response Time - 1 business day
* Critical Resolution Time - 7 business days

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