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Minnesota State University, Mankato
Minnesota State University, Mankato

ITS Service Detail

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Business Process Improvement

IT Professional Services (Cherwell, ITSM Processes, etc.) MNSU - Consulting available

Working with University partners, we will leverage technology to enhance the effectiveness and efficiency of their processes and procedures in order to improve delivery of services to campus.  

Service Categories
  • Business Process

    Request for consultation regarding technology and innovation needs.

Services Included
Dependent on project need there may be associated software and or hardware costs.
University Employees
Service Locations
All Campus Locations
Standard Maintenance Windows
Service Level Agreement: MNSU - Consulting
Consulting Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time - 15 business days

* Important Response Time - 1 business day
* Important Resolution Time - 10 business days

* Critical Response Time - 1 business day
* Critical Resolution Time - 7 business days

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