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Minnesota State University, Mankato
Minnesota State University, Mankato

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ITS Service Detail

Page address: https://www.mnsu.edu/its/services/detail/9416ffd448d28f1b30eb014eaeb709a40bb7eb650f.html

Business Analysis

IT Professional Services (Cherwell, ITSM Processes, etc.) MNSU - Consulting available

Working with University partners, we will leverage technology to meet strategic goals through innovation and  to enhance the effectiveness and efficiency of their processes and procedures in order to improve delivery of services to campus.  

Service Categories
  • Process Review or Creation

    Request for assistance with the review or creation of processes.

  • Technology Innovation

    Working with campus partners to define and deliver technology projects that meet their needs and ensure achievement of strategic goals.

Services Included
Dependent on project need there may be associated software and or hardware costs.
Customers
University Employees
Service Locations
All Campus Locations
Standard Maintenance Windows
NA
Service Level Agreement: MNSU - Consulting
Consulting Service Level Agreement:
* Normal Response Time - 1 business day
* Normal Resolution Time - 15 business days

* Important Response Time - 1 business day
* Important Resolution Time - 10 business days

* Critical Response Time - 1 business day
* Critical Resolution Time - 7 business days

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