Past Above & Beyond Award Winners

Holiday Gas Station's Paul Boyer Honored - June 8, 2011.

The Quality Council has presented an Above & Beyond Award to Paul Boyer for his excellent customer service skills. "From just the 'over the top' way he greets his folks at the Holiday Gas Station, to his impersonation of an Irish 'lad' on St. Patrick's Day, Paul is quite the character. For those who are hard to wake in the early morning, his friendly approach at the gas station puts some life in me," said MACQ President Matt Chmielewski.
JoAn Frank 2009-10
Amie

JoAn Frank with her "Above and Beyond" Award certificates.

 The City Center Hotel’s “101 Main Restaurant” has good food but it is the service provided by JoAn Frank that is the main attraction. Just great are her little extra touches – some of which she seems to do almost automatically – whether it’s keeping a lost coat button safe or gently reminding a Board member that their $5 may be a little short for the lunch bill. We are all impressed. JoAn Frank is a remarkable server and first class waitress.

Amy Sieberg- 2005 - 06
Amie

Amy Sieberg with her "Above and Beyond" Award certificates.

 Amy is an excellent employee ar AmneriPride. She has earned an "A" in Customer Services. Very knowledgeable, always friendly.

Darold & Dawn Schaefer - 2004 - 05

Darold and Dawn Schaefer with their "Above and Beyond" Award certificates.

 Quality service runs in the Schaefer family! Creative Ad Solutions’ Dawn Schaefer is viewed by many as a practitioner of the “nice little touches” ranging from creative extras on proof copy to the invoice thank you. Darold keeps the R&R Tire Shop rolling with a similar hands-on approach that keeps smiles on the faces of his customers.
Kelly Hanson - Manpower - 2004 - 05

Kelly Hanson of Manpower, receives an "Above & Beyond Award" from the Mankato Area Council for Quality President, Peggy Anderson

When you need help most hope for a "no problem" response from anyone who can give us relief. Manpower's Kelly Hanson projects that "can do" attitude in a friendly and professional manner. Kelly's known for keeping her customers up-to-date on what's possible - she can be trusted to keep the client's needs top of her list.

Alison Stoltz - Kwik Trip - 2004 - 05

Alison Stoltz of Kwik Trip, receives an "Above & Beyond Award" from the Mankato Area Council for Quality President, Peggy Anderson

"Service with a smile and quick too," so says a customer who recently visited the Kwik Trip near MSU. Alison demonstrates the best in fast and efficient service. Congratulations Alison!

Heather Hall - Midwest Wireless - 2004-2005
Heather Hall from Midwest Wireless, receives an "Above & Beyond Award" from the Mankato Area Council for Quality President, Peggy Anderson

Cell phone bills are always right, just like our checkbook registers. Midwest Wireless's Heather Hall earns points working with customers who don'ts quite believe all those numbers they get each month. Thanks, Heather, for taking a hammer to that billing computer and getting it to repair customer bills.

Diane Nuemann - Vally Bank - 2004-05

Diane Nuemann from Valley Bank, receives an "Above & Beyond Award" from the Mankato Area Council for Quality President, Peggy Anderson

They say "time is money" and Valley Bank's Diane Neumann certainly committed extra time to ensure that a new software project was fully implemented. Forget vacations; "green eye shade" every detail and get it right! No humbug here as Diane believes finding ways to better serve customers is an okay way to spend time.

Myron Dummer - Winland Electronics - 2004-05

Myron Dummer from Winland Electronics, receives an "Above & Beyond Award" from the Mankato Area Council for Quality President, Peggy Anderson

It's no easy task getting registered to be an international player in worldwide markets. Myron Dummer was the "point man" for Winland Electronics in getting that campany's ISO 9001:2000 registration. Congratulations Myron. We're sure "continuous improvement" doesn't just stop once you've achieved the ISO stamp of approval so you'll probably be around Winland for a long time.

Sue Zrust - Happy Chef - 2003-04

Sue Zrust from Happy Chef receiving her "Above and Beyond" certificate from Peggy Anderson

"Good food" is important but "service"ranks right up there when diners rate area retaurants. Sue Zrust wins kudos for that extra touch she provides her customers, all of whom are "on special". Eating is one thing most of us have gotten accustomed to; good service is still too rare.

Ali Raza - MSU - 2003-04
Former MSU Student Association Vice President, Syed Ali Raza receives an "Above & Beyond Award" from the Mankato Area Council for Quality, during October 21, 2004, Annual Quality Awards Banquet held at the Country Pub restaurant.

"Ali has a well earned reputation as a hard worker and a caring person always willing to help those in need," said Peggy Anderson,Quality Council President for the Greater Mankato Area. "He has helped a number of community based organizations, including the Quality Council." Ali has also been known to help with projects at the nearby Kiwanis Camp Patterson, as well as helping to spruce up some of the properties of Partners for Affordable Housing, notwithstanding his heavy involvement with MSU. This August, Raza worked with the Greater Mankato Training Camp, LLC (Limited Liability Corporation), managing the parking needs of its new "Vikings Village" where thousands of visitors enjoyed watching the Minnesota Vikings during their summer training camp.Raza is a senior majoring in computer engineering at Minnesota State. He is employed as a student part-time worker at MSU's Facilities Services ("The Shop").

Jodie Hickey - South Central Technical College - 2003-04
As Quality Council Treasurer Gloria Zachow stands guard, SCTC's Jodie Hickey receives the "Above & Beyond Award" from Quality Council President Peggy Anderson

The Registrar's Office at South Central Technical College has a secret. Her name is Jodie and if they don't watch out SCTC might see her pitching in to help others assigned with events like that Caregivers Conference, or some such similar task. Being too helpful and accommodating is infectious and just could send a signal to SCTC customers that SCTC has more than one gem of Jodie's caliber. So watch out SCTC; keep Jodie under wraps and only allow her out if you're desperate for a friendly smile, prompt attention, and a couple of competent hands.

Dominic Hess & Dana Johnston - Voyageur Web - 2003-04

Receiving their "Above and Beyond" award from Quality Council President Peggy Anderson, Voyageur Web employees Dominic Hess (left) and Dana Johnston (right) seem to take it all in stride with little fanfare and a hint of a smile.

Dominic apparently is easy to work with if you believe some of his customers. Dominic, as a "web weaver," tries to keep up with websites that have a change or two or three or four which “must” be made ASAP with no errors!  Spy cameras verify that Dana stays late, works weekends, never drops the ball, and walks on water.  He’s one of those who answers customer questions patiently, and corrects and updates his customer websites ASAP.  With these two champs in the same ring, how does the boss dole out the bonus money?

Vicki Overson - V-Tek - 2003-04
Vicki Overson (V-Tek, Inc.) receiving an "Above and Beyond" award from Marty Saigh
A V-Tek, Inc. co-worker was busy pulling her hair out preparing for an ISO 9001-2000 Certificate Audit and then Vicki walks by. Though not dressed like a ?knight in shining armor?, Nebraska Big Red football fan that she is, Vicki jumped right in and helped pulled the statistics and documents together. Saved by the bell and all is well again at V-Tek, Inc. Vicki’s co-worker thinks she’s great and V-Tek's management is all smiles.

Carla Anderson - Menards - 2003-04
Carla Anderson demonstrated a degree of service that is extraordinary. A customer looking at bedspread designs which were on dislay didn't appear satisfied so Carla jumped right in and offered to dig up some more samples. And dig she did, climbing up to a shelf or two and then diving through boxes. Carla took the initiative and came through.

Brad Opsahl - Target 2003-04
In a rush on the Friday before Christmas a member of the Mankato Moose Lodge had to buy Christmas presents for 84 children, 12 and under, for the Lodge's kids Christmas party on Sunday, Dec. 21. With no ideas of what to get, he received assistance from Brad Opsahl. Brad cooked up "just what the doctor ordered' and helped make buying decisions right on the spot. The member of the Moose Lodge was able to leave, attend other events for the evening, and return later to find his gifts all boxed and ready to go. Brad took a "no hassle, I'll do it" approach, and even helped the customer squeeze it all in his car! Santa has since hired Brad full time.

Cliff McCullough - Perkins 2003-04
As a restaurant server Cliff provided the kind of first rate care and unobtrusive attention that food lovers appreciate. His recommendation on selections fit the bill and pleased the palate which allowed his customer to read a newspaper without interruption. Quite an accomplishment in todays fast food oriented society where attention spans are short and servers are reduced to trying to read the minds of tough customers.

 

 
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