Mankato Area Council for Quality is dedicated to the improvement of quality in business, industry, education, and government as a means of improving customer satisfaction, growth, competitiveness, and profitability in a global economy.
The Council will provide current information to business, labor, education, government and the general public on the importance of quality management and techniques for improving quality, productivity, and service.
It has been exciting this year to observe the growth and maturation of so many quality improvement efforts in the region. Some have begun to develop a better sense of impact of their certification processes, others are close to registration, and others are still testing the waters. Regardless of your organization's unique approach to improvement, we hope you know there is a place for you in the Quality Council.
I have realized how fortunate I am to have been associated with this hardworking Board, its officers, committee chairs, and committee members. I hope you will consider the effort and commitment of these volunteers as you review our work.
We've heard many of you express a need to move beyond "Quality 101." I think you will agree as you review our Education Committee report that we've done that, and we've added diverse material, speakers, and media to our programming. We've benefited from our relationships with our regional education partners; South Central Technical College, Mankato State University, and Minnesota Technology, Inc. Our educational programming has even branched out to include work site learning opportunities, so that Industrial Psychology graduate students can balance their academic learning with the realities of the workplace.
Our financial position is strong, and we are preparing for an exciting celebration of quality in October. Our membership report understates the contribution made by our membership committee in updating our records and improving our billing process.
My sincere thanks to all of you who have worked to serve the Council in some way this year.
David Oliver
1995-96 MACQ President
September, 1996
Corporate
Individual Lifetime Total |
35 8 1 44 |
Kato Sanitation National Farmers Organization Kelly Dotson, Dotson Co. Jeb Falgren, Dotson Co. |
Jodi Miller, Chair | Rockwell Automation - Kato Engineering |
Karen Silver | PerfecSeal |
John Daninger | Jones Metal Products |
Robert Feist | Taytronics |
Gloria Rasmussen | Manpower |
Ken Morris | Minnesota Technology |
Missi Priest | CWC |
Month |
Topic |
Attendance |
October |
"Continuous Improvement I" video conference "Equipment Retrofitting" video conference |
17 6 |
November |
"Continuous Improvement II" video conference |
39 |
December |
"Paradigm Pioneers" video facilitated by Lee Anderson |
35 |
January |
"Tooling up for the Internet" video conference with hands-on "surfing time" at the SCTC computer training center. |
35 |
February |
"Scoreboards - A Continuous Improvement Tool" facilitated by Lee Anderson |
35 |
March |
"Processing Complaints" panel discussion featuring customer relations techniques from Herbergers, Snell Motors, and Mankato Corporation |
25 |
April |
"Internal Customer Service" as MSU Postal & Printing Services |
25 |
May |
"The Power of Vision" video facilitated by Lee Anderson |
20 |
June |
"Focusing Quality by Applying the Theory of Constraints" Led by Ken Morris, Minnesota Technology |
30 |
July |
"Work Flow Analysis at MnDot" |
25 |