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Minnesota State University, Mankato
Minnesota State University, Mankato

Patient Rights

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Patient Rights & Responsibilities

The Minnesota State University, Mankato Student Health Services recognizes its responsibility to respect and protect the rights of all patients who seek treatment and information. Therefore, patients have the right:

  • To dignity: to be treated with respect, consideration, and dignity.
  • To be informed:
    • to expect adequate explanation and instructions regarding your medical condition and care, procedures, diet and exercise, medications, laboratory tests and follow up care.
    • of fee for service and payment policies.
    • the credentials of our health care professional and any absence of malpractice insurance coverage, if applicable.
  • To ask questions: your health care provider will be happy to address your questions and concerns.
  • To confidentially and privacy: no information from your medical records will be released without your permission. Your privacy will be protected.
  • To refuse treatment: you may choose not to be treated by us or to only have a portion of your treatment provided by us.  You have the right to refuse participation in experimental research.
  • To choose your medical provider: you may request a provider at any time and may opt to change providers based on your needs or preferences.
  • To voice concerns: you may share concerns with your provider or other staff, anonymously through our opinion boxes, with the Director of the Student Health Services, or through a formal security complaint form available on our website in compliance with state and federal regulations. If you feel like your concerns are not adequately address, you have the right to meet with the Vice President of Student Affairs to voice any dissatisfaction.
  • To participate in decisions regarding your health care: for information about advance directives as required by state and federal law and regulations.
  • To complete information about your care: our clinic seeks to provide you with a thorough assessment, diagnostic evaluation, treatment, and when appropriate, referral, for all illnesses and injuries that you present to us.

In addition to your rights as a patient, it is your responsibility:

  • To be honest: give us complete and accurate information about your past and present health, medications, including over the counter products and dietary supplements, allergies and treatments in a straightforward manner.
  • To help us improve: tell us if you do not understand explanations and instructions.
  • To comply: success in treatment is often contingent on your willingness to comply and/or to let us know when you cannot comply.
  • To be punctual: we can best serve you if you arrive on time for appointments and call us to cancel when you cannot make an appointment. This will allow us to provide services more efficiently and will help to decrease your waiting time.
  • To provide a resonsible adult: to transfer you home from the facility and remain with you for a specified period of time, if required by your provider.
  • To inform our provider: about any living will, power of attorney, or any other medical directive that could affect your care.
  • To accept personal financial responsibility: for any charges not covered by your insurance or not submitted as a contract insurance company.
  • To be respectful: of all the health care professionals and staff, as well as other patients.

If you have a concern/complaint, please offer your suggestions. The Student Health Staff encourage you, the patient, to be an informed and active participant in your own health care.