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Programs

Student Complaints and Grievances

Minnesota State University, Mankato has a commitment to a respectful learning environment. Students have the right to seek a remedy for when they believe a campus office/department or a Minnesota State employee treated them in an improper, unfair or arbitrary manner. 

Accreditation and Compliance

Students are encouraged to resolve the matter informally before initiating the formal complaint process. Students seeking advice may contact the Minnesota State Student Association or an academic advisor. The University maintains a record of all complaints and grievances filed and are collected and archived in the Student Affairs Division. Review the University's Student Complaints and Grievances Policy (PDF) for more information.

Complaint/Grievance Procedure

The goal of the complaint/grievance procedure is to quickly address a student's question/concern about a decision, action, or inaction and come to a resolution agreeable to the student and the college as soon as possible. Visit Student Complaints and Appeals for resources and more information.

Appeals and Complaints

Appeals

The outcome of a complaint/grievance may be appealed by the grievant or the employee(s) named in the complaint/grievance if either party has new information or evidence of procedural errors in the handling of the grievance that substantially impacted the outcome.

MinnState Appeals and Complaints

If the complaint/grievance specifically involves a MnSCU System Board policy or the actions of the University president, a student may further appeal a University decision via a written letter to the Minnesota State Chancellor.

Out of State Appeals and Complaints

Minnesota State University, Mankato is a member of the National Council for State Authorization Reciprocity Agreement (NC-SARA) which regulates the manner in which participating institutions may offer distance learning education to students who reside in other states that are members of NC-SARA.

Higher Learning Commission Complaints

Minnesota State Mankato is accredited by the Higher Learning Commission (HLC). In cases that involve compliance with the standards of the University's accrediting agency, questions or concerns may be directed to: Higher Learning Commission