FAQ - Information Security

I think my account is compromised. What do I do?

1. Reset your password from a safe device using the Minnesota State StarID page.
2. Update and run antivirus and anti-malware software.
3. Reset your password, keep it secure and complex. Never use the same password.
4. Contact IT Solutions at 507-389-6654 if you need assistance.

My computer is infected. What do I do?

1. Update and run antivirus and anti-malware software to remove malware.
2. Reset passwords for commonly accessed services from a safe device.
3. Visit the IT Solutions Center if issues continue to occur with your device.

I think I might have clicked on a phishing link. What do I do?

1. Reset your password to the account you viewed the link from.
2. Update and run antivirus and anti-malware software.

How do I report spam?

1. Send all spam and phishing messages as an attachment to spam@mnsu.edu.
2. Visit Report Spam & Phishing to learn how.

How do I reset my StarID password?

You can reset your StarID password using the self service portal at starid.minnstate.edu.

How can I securely transfer my files?

We recomment using MoveItSecurely to securely transfer your files and protect your data.