Frequently Asked QuestionsPage address: https://www.mnsu.edu/newstudent/orientation/faqs/
Orientation Attendance FAQs
Do I need to attend orientation?
Yes. All incoming students, including online and extended learning students (Edina, Normandale, Mesabi Range, etc.) students must complete an orientation before registering for classes.
I am currently serving in the military, and am not able to attend any of the orientation programs because I am deployed out of state or out of the country. What should I do?
Please contact the Office of New Student and Family Programs at 507-389-5498 and ask about what orientation options we have for students currently serving in the military.
I am taking courses at one of the Minnesota State Mankato partnership locations in Edina, Normandale, Mesabi Range, or am completing one of the Online Degree Completion programs. Am I required to complete orientation?
Yes. All University Extended Education and Online Degree Completion students must complete an online orientation. When you register for orientation, you will answer questions that direct you to the orientation program specifically designed for these programs. See the Online/Extended Learner Orientation FAQs for additional information and FAQs.
Do non-traditional students have to attend orientation?
Yes. All incoming non-traditional students need to attend orientation. If you are a non-traditional, first year student (not a transfer student), please contact the Office of New Student and Family Programs at 507-389-5498 and ask about orientation program dates that may better meet your needs as a non-traditional student.
I am only taking a course or summer courses from Minnesota State University, Mankato, do I need to attend orientation?
It depends. Please contact the Office of New Student and Family Programs at 507-389-5498 for assistance with this question.
Do I have to complete orientation before registering for classes?
Yes. You are not able to register for your classes until you have completed an orientation program and met with an advisor in your area of interest. Individual orientations are not available.
Can I register for classes before attending orientation?
No, you cannot register for your classes until you have completed all components of the orientation program, which includes advising and registration. All incoming students have an orientation hold, and it is not removed until you have completed the orientation program.
What if I am unable to stay for the entire orientation program?
Students must complete the entire program prior to registering for classes. If you are unable to attend the entire session, you will need to attend a different program. If you need assistance in changing your orientation date, please contact the Office of New Student and Family Programs at 507-389-5498.
Are parent/family members required to attend orientation with their student?
Parent/family members are not required to attend orientation with their student, however we do encourage it. We offer Family Orientation during New Student Orientation programs. We do not offer Family Orientation during Transfer Orientation programs; however, parent/guests are still able to attend. See the Family Orientation FAQs for additional Family Orientation questions.
If I was a PSEO student, do I need to attend New Student Orientation?
Yes. All PSEO students need to attend a New Student Orientation during the Summer. This is your opportunity to meet other new students, as well as meet with your intended area of study, and register for classes. If you aren’t able to attend a June or July program, there will be a one day New Student Orientation the Friday before classes begin.
Orientation Registration FAQs
Can I register for orientation by phone?
You must register for orientation online or by mail. We do not take reservations or payments by phone. However, once you are registered for a program we are able to assist you with changes by phone.
When I try to register for orientation, my StarID doesn’t work.
Students MUST use their StarID and StarID password to login to the orientation system. If you have issues you can contact the IT Service Desk for assistance. You may not be able to log in because you did not confirm your enrollment with the university. You can do that by visiting the enrollment confirmation page.
Do parent/family members have to register for Family Orientation?
Yes. You need to include the name, email, meal ticket, and on-campus housing preference for each guest when you register for an orientation session. There is a charge for guests who would like to purchase meal tickets or stay in on-campus family housing. Just a reminder that the orientation confirmation and email reminders are sent to your email as well as your family or guest’s email address that you must include.
All the dates listed on the invitation are not listed when I log in to the orientation registration system.
If a date is not visible in the online registration system, it means that the date is full and you should choose another available date.
How do I change my orientation date?
You can change your orientation date by logging into the online registration system and selecting another open orientation program. If you need assistance in changing your orientation date, please contact the New Student and Family Programs Office at 507-389-5498.
How do I cancel my orientation date?
Orientation reservations may be canceled by phone (507-389-5498) until five (5) business days prior to your scheduled orientation session date. Students will receive a partial refund of 50% of the fee of the student orientation and family members will receive a full refund of any guest fees if a cancellation request is submitted at least five (5) business days prior to your scheduled session date. Those who do not give five business days’ notice, or do not show up, will be charged the entire program fee.
I didn’t receive a confirmation email for my orientation date, how do I know I am registered for the program?
All confirmation emails are sent from an automated email account to the student email address entered when you registered for orientation. Please check your junk/spam folder, as the email may have been sent to that folder. You may also contact the Office of New Student and Family Programs at 507-389-5498 to resend your confirmation email, please have your Tech ID when you call in for assistance.
What if I want to attend and stay with a friend at orientation?
Attending with a friend is easy. If you are registering online, we suggest registering at the same time. If you are registering by mail, send in both of your invitations and payments together with the same choices for orientation dates. We will then assign you to the same program, if possible.
Rooming with a friend at orientation is easy too! Just arrive at the same time during check-in and we will assign you to the same room.
I am on active duty in the military and am not able to attend any of the listed orientation dates, what should I do?
Military personnel currently serving on active duty are able to complete an online orientation program. Please contact the Office of New Student and Family Programs at 507-389-5498 for assistance in accessing the online orientation program, if needed.
Orientation Fees FAQs
What does the New Student Orientation fee cover?
The student orientation fee covers the entire cost of the orientation experience from housing (two day only), meals, program materials, facility costs, technology costs, staffing, etc. Students shouldn’t need any additional money for orientation unless they would like to purchase snacks. The student orientation fee is different depending on the type of New Student Orientation program attended. Please see the orientation fee page for more information.
Is there a cost for family or guests to attend orientation?
There is no cost for family to attend the orientation information and programming sessions, however family and guest should be listed in the the students orientation registration. There is a cost for family or guests who would like to purchase meal tickets or stay in on-campus family housing during orientation. See family orientation fees for more information.
What does the Transfer Orientation fee cover?
This fee includes programming materials, lunch, facility costs, technology, staffing, etc. for the orientation experience.
Can the orientation fee be waived?
The orientation fee cannot be waived, however there is an option for students who have financial need to have their orientation fee charged (deferred) to their student bill. This option is only available for students who demonstrate that they qualified for free or reduced lunch in high school or had their Admissions fee waived for financial reasons. Please contact New Student and Family Programs at 507-389-5498 for more information and the documents needed to process this request. Please note that this request needs to occur prior to the attending an orientation program.